Customer Service High School

Luciano J. Valdez

**************@*****.*** 509-***-****

Professional Summary:

Accomplished veteran with over 6 years of customer service and mechanic experience. Detailed and dependable problem solver with excellent leadership qualities. Works well individually also embraces teamwork while focusing on goal-oriented and achieving quality results.

Skills:

•Bi-lingual, English/Spanish

•Great customer service

•Excellent communication skills

•Attention to detail

•Compassionate

•Management experience

•Microsoft Office expert

Education:

Associate of Applied Science May 2008 - Present

Information Technology Computer Network Systems

Columbia Basin College Pasco, WA

High School Diploma

Pasco High School Pasco, WA

Key Work Experience:

Union Pacific Railroad Hinkle, OR Jan 2023 - Aug 2023

Train Conductor

•Confer with engineers regarding train routes, timetables, and cargoes, and to discuss alternative routes when there are rail defects or obstructions.

•Supervised and instructed workers engaged in yard activities, such as switching tracks, coupling, and uncoupling cars, and routing inbound and outbound traffic.

•Used handheld radio, hand and arm signals and verbal communication to assist and direct train crew of movements to properly deliver products.

•Unloaded breakdown of trains in a rail yard, industrial plant, or similar location.

•Analyzed and troubleshot problems to identify solutions or alternatives.

•Reviewed schedules, switching orders and shipping records to obtain cargo loading and unloading information and to plan work.

•Freight trained conductor; certified as a conductor, brakeman, and switchman in the service unit.

Luciano J. Valdez

**************@*****.*** 509-***-****

Leskovar Mitsubishi Kennewick, WA Aug 2021 - Dec 2022

Sales Consultant

•Greet customers and ascertain what each customer wants or needs.

•Attend sales meetings and read related publications to obtain information about market conditions, regulations, and industry developments.

•Develop sales presentations or proposals to explain service specifications, Answer customers' questions about products, prices, and availability.

•Emphasize product features, based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations, to establish their priorities and best value.

Preferred Freezer Services Richland, WA Jun 2018 - Aug 2021

Shipping and Receiving clerk

•Inspected all deliveries when packages and raw materials are delivered.

•Ensure material being shipped or received match the appropriate purchase order.

•Document information from BOL’s such as expected material and commercial trucking information using Accellos platform.

•Contacted appropriate shipper with any BOL discrepancies .

•Translated for Spanish speaking truck drivers.

•Dispatched for 11 drivers.

•Perform other duties as assigned by supervisor.

United States Marine Corps Reserve Yakima, WA Mar 2012 – May 2017

Main Battle Tank Mechanic

•Performed automotive duties incident to inspection, maintenance, trouble shoot and repair of the Military vehicles

•Performed integrated diagnostics with external test sets to include computer, digital and analog systems

•Completed administrative forms and records utilizing technical manuals

•Managed and controlled various types of military vehicles, rations, and tool replacement

•Supervised and performed major and sensitive equipment replacement

•Prepared, maintained, and supervised a shop maintenance and management programs

•Coordinated maintenance and recovery operations of military vehicles

•Developed and implemented guidance / training to co-workers on maintenance procedures

Zones Inc. Auburn, WA Sep 2015 – Apr 2016

Health Care Technologies Account Executive

•Sold technology solutions (storage, servers, software and professional services) to major Healthcare Systems and Healthcare groups

•Successfully supported customers by providing Network infrastructure technical support/advice

•Handled entire sales process from proposal to close; reached and exceeded sales quotas

•Tracked activities prepared and maintain records for sales leads and account status

•Actively advertised for new customers for 8-10 hours per day

BMW of Tri-Cities - Richland, WA Jun 2014 – Jul 2015

Client Advisor

•Made effective deliveries for all vehicle sales.

•Provided technical education and built relationships with clients

•Established and maintained ongoing communications with customers/guests; to achieve high customer service ratings.

•Engaged inside Sales Representatives and Territory Sales Managers to develop sales strategies to penetrate existing and potential target markets.

•Accurately tracked activity, prepared and maintained records for sales leads and account status.

•Achieved and surpassed target of unit sales and gross profit per unit sold

Classic Footwear-Pasco, WA Aug 2008 – Mar 2012

Assistant Manager

•Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas

•Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of new and established English and Spanish speaking employees

•Helped company attain the highest customer service ratings

•Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations

•Contributed to sales increase in 2013 by improving sales-tracking methods

•Preparing promotional and material displays

•Managed upset customers, conflicts and challenging situations for English and Spanish speaking customers and employees.

•Setting and meeting sales targets, including motivating staff to do so.

•Managed users, groups and passwords and managed user licenses.

•Maintained and controlled adds/moves/ system backups changes for phone systems.

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