Food Service Restaurant Management
Resume:
WASIULLAH +971*********
PROFESSIONAL SUMMARY
Talented leader offering over [ 8 ] years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high- volume settings while maintaining strong quality and effective cost controls. Service- oriented with good multitasking, safety management and decision-making skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes. WORK HISTORY
September 2022 - Current
TEA Break Restaurant - Restaurant Manager, Abu Dhabi, UAE Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
•
Delivered in-depth training to customer-facing staff, promoting strong service performance.
•
Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
•
Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
•
• Analysed operations to improve restaurant efficiency and service levels. Encouraged feedback from restaurant customers, using insights to implement positive process changes.
•
Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
•
Maintained safe working and guest environments, reducing injury and incident risks.
•
Interacted positively with customers, effectively promoting restaurant facilities and services.
•
• Established safe and secure dining environment with strong sanitation standards. Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
•
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
•
***********@*****.***
Sumera, Muzaffarpur ( Bihar ),
India 843113
Indian
EDUCATION
BHM, Hotel Management
IHM GWALIOR, Madhya
Pradesh
July 2012 - July 2015
Course of study in Food and
Baverage.
•
course of study
housekeeping
•
• course of study Front Office
• Course of study Kitchen
Course of study Nutrition in
Food
•
Course of study Accounts
and maintenance
deparment.
•
LANGUAGES
English:
Fluent
Hindi:
March 2018 - August 2022
King palce Saudi Arabia - Food and Beverage Manager, Riyadh, Saudi Arabia February 2016 - February 2018
Dunkin Donuts & Baskin Robbins - Restaurant supervisor, Riyadh, Saudi Arabia Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
•
Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
•
• Identified and maximised upselling opportunities to increase sales and profits.
• Led team to deliver outstanding hospitality operations. Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
•
Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
•
Led F&B team to champion customer service and consistently elevate food presentation standards.
•
Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
•
Maximised company profits through rigorous analysis and control of both portioning and wastsge.
•
Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
•
Reconciled POS data with receipts and cash on hand to enforce proper cash- handling and recordkeeping.
•
Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
•
Oversaw food preparation and production standards by implementing high quality control measures.
•
Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
•
Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
•
• Monitored and authorised staff clock-in and clock-out procedures. Delivered functions and events to required standards in collaboration with events coordinator.
•
Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
•
Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
•
Ensured exceptional health and safety standards by closely monitoring restaurant operations.
•
• Protected brand image with exceptional restaurant presentation and maintenance. Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
•
• Attended regular training to obtain and update food safety certificates. Gained experience in all restaurant activities, including waiting, bar and front of house.
•
Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
•
Fluent
Arabic:
Intermediate
Urdu:
Fluent
Bengali:
Elementary
March 2015 - December 2015
Marriott - Associate waiter, Jaipur, India
June 2013 - November 2013
Park plaza - Food and Beverage traine, Bangalore, India Interacted positively with customers, effectively promoting restaurant facilities and services.
•
Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
•
• Boosted sales through targeted product training and upselling strategy. Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
•
Delivered food and drinks from kitchen to respective tables to meet timely expectations.
•
Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
•
Informed customers regarding ingredients used to address allergy and dietary issues.
•
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
•
Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
•
Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
•
• Warmly greeted guests upon arrival to create welcoming atmosphere. Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
•
Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
•
Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
•
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills. SKILLS
Developed, implemented and
communicated business plans to
promote profitable food and beverage
sales.
•
Quickly identified problem situations,
skilfully resolving incidents to
maintain satisfaction of involved
parties.
•
Conducted health, safety and
sanitation process evaluations,
immediately identifying and
remedying violations.
•
• Dynamic, friendly hostess
• Inventory control and record keeping
Talented leader offering over [ 8 ] years
of experience in preparing and serving
diverse foods. Capable of motivating
employees to exceed customer
expectations in high-volume settings
while maintaining strong quality and
effective cost controls. Service-
oriented with good multitasking,
safety management and decision-
making skills.
•
Analysed operations to improve
restaurant efficiency and service
levels.
•
Collaborated with chefs to plan and
implement fresh, innovative menus,
driving restaurant footfall and sales.
•
• Marketing and advertising
• Food service background
• Performance improvement
• Hospitality business management
Knowledgeable management
professional with background in
overseeing smooth-running restaurant
operations. Skilled at creating positive
dining experiences guaranteeing
exceptional food service for every
customer. Encourages customer
feedback to implement insightful
changes.
•
Interacted positively with customers,
effectively promoting restaurant
facilities and services.
•
Clearly and promptly communicated
pertinent information to staff,
maintaining knowledgeable service
teams.
•
Encouraged feedback from restaurant
customers, using insights to
implement positive process changes.
•
Recognised and formally
acknowledged outstanding staff
performance, boosting team morale
and productivity.
•
Promoted positive atmosphere and
went above and beyond to guarantee
each customer received exceptional
food and service.
•
Improved Front-of-House (FOH) staff
productivity by elevating greeting and
seating processes.
•
Effectively managed payroll and HR
processes, including paperwork
completion for new hires and
terminations.
•
Dedicated, hardworking restaurant
management professional with
extensive daily planning and
operations experience. Skilled in staff
training and development.
•
Achieved financial goals through
rigorous restaurant budgeting and
forecasting.
•
Established safe and secure dining
environment with strong sanitation
standards.
•
Strategically reviewed and planned
restaurant staffing levels based on
evolving service demands.
•
Protected brand image by ensuring
interior restaurant presentation was
exceptionally maintained.
•
Delivered in-depth training to
customer-facing staff, promoting
strong service performance.
•
Maintained safe working and guest
environments, reducing injury and
incident risks.
•
• Front of House (FOH) training
• Front of House (FOH) recruitment
• Staff scheduling
PERSONAL INFORMATION
• Name -Wasiullah
• Father -Md Badruddin
• sex-Male
• Dob 27/11/1993
• Age30
• vill+ po Sumera
• Dist Muzaffarur
• StateBihar ( India )
• Maritul status -Married
• Religion -Muslim
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