Customer Service Representative
Resume:
**/**** - **/**** ******** Service Representative, Customer Service Representatives
Manatee-Fanning P3 LLC, Chiefland, FL
Maintain customer accounts and records
Follow guidelines: Comply with communication policy and procedures Respond to customer inquiries, resolve issues, and provide product information Troubleshoot problems, identify causes, and provide solutions Generate sales leads and meet targets
Promoting products and services
Empowering employees to prioritize satisfaction
11/2022 - 04/2024 Caregiver, Personal Care Aides
Ned White, Trenton, FL
Communication: Improving patient's quality of life, giving confidence back after death, building a trusting relationship with compassion Personal care: Assisting with daily tasks like bathing, grooming, and personal hygiene.
Medication: helping the client take prescribed medications Vital signs: monitoring and recording
Safety: keeping the environment hazard-free
Appointments: Coordinating medical appointments and transportation Housekeeping: Assisting with cooking, cleaning, and running errands 08/2022 - 12/2022 Gym Receptionist, Customer Service Representatives Hometown Fitness, Chiefland, FL
Greeting and Checking in members and guests
Respond to inquiries via phone and chat
Jennifer Gregory
214 NE 4th St., Chiefland, FL 32626
Phone: 352-***-****
Email: ******************@*****.***
Objective
A dedicated professional seeking to leverage effective communication and problem-solving skills to maintain the customer-centric approach of 95+%. Eager to utilize conflict resolution as well as time management.
Abilities
18 years experience
Adaptability
Problem-solving
Conflict resolution
Interpersonal communication
Resolves Issues Effectively
Demonstrate Proficiency In the Use of Office Machines Performance Goals and Monitoring Standards
Communication
Flexible
Patient
Active Listener
Honest
Self-motivated
Open-Minded
Attention to detail
Employment History
Resolve issues promptly
Provide product information and recommendations
Process payments and maintaining accurate records
Scheduling appointments and classes
Maintaining a record of all guests and members
Maintaining Cleanliness
01/2020 - 04/2022 Physical Therapy
Jennifer Gregory "self", Chiefland, FL
Consulting with Dr. to learn about physical condition Develop a plan of care
Exercise stretch maneuvers
Properly use therapeutic exercise techniques
Except message to promote healing
Prevent further pain and injury
08/2019 - 11/2019 Server
Texas Roadhouse, Gainesville, FL
Provide excellent service
Follow safety and sanitation procedures
Greet and seat arrivals in a friendly manner
Enters order on a point-of-sale
Process payment
Strong knowledge of products
02/2018 - 04/2019 Full time parent
Jennifer Gregory "Home", Old Town, FL
Coordinating parent to parent meetings
Managing household budget
Scheduling school and activities
Scheduling outings
Helping children with their homework
Planning nutritious meals
Transporting the children
Cleaning and keeping the home tidy
01/2016 - 01/2018 Community Service Participant
Salvation Army, Rocky Top, TN
Using time and skill to improve aspects of the community in a Salvation Army Utilized time-management and organizational skills while fulfilling community service hours
Expectation of behavior
Reliability and punctuality
Carry out specific job tasks
11/2008 - 01/2017 Household Manager
Jennifer Gregory "home", Holiday, FL
Household management
Domestic tasks
Scheduling
Financial Management
Childcare
Patience, emotional intelligence, communication, time management, responsibility, attention to detail and multitasking
01/2008 - 12/2011 Secretary, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Kennedy Real Estate, Hudson, FL
Maintaining and updating the filing system
Answering and directing phone calls
Scheduling appointments
Preparing Documents
Sending Email
Monitoring and ordering office supplies
Prioritizing Tasks
Attention to detail
Time-management
Confidentiality and Discretion
05/2006 - 02/2008 Waitress
Durango's Steakhouse, New Port Richey, FL
Greet and seat arrivals
Accurately take orders
Prepare order for accuracy and presentation
Delivery orders promptly
Receive payment, and process at the register
Willingly assist a team member
Maintain Cleanliness
01/2007 Medical Billing & Coding
1 Year of College or a Technical or Vocational School Career Institute of Florida, Holiday, FL
01/1996 Health Care Administration
1 Year of College or a Technical or Vocational School Eastern Kentucky University, Richmond, KY
05/2007 Medical Billing & Coding
America Academy of Professional Coders
Education History
Certifications
References
Arden Tilghman, Manager
P3 LLC
11650 NW 115TH ST.
Chiefland, FL 32626
*****@*******-*******.***
Contact this candidate