Administrative Assistant
Resume:
February **** to
Current
April **** to Current
Summary
Positive, upbeat Customer Service brings more than 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in Airline,Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skills
Report Generation
Report Creation
Credit Card Payment Processing
Multitasking and Prioritization
35 wpm Typing Speed
Experience
Don Juan Mexican Restaurant
Bethlehem, PA
Customer Service Representative
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Upheld quality control policies and procedures to increase customer satisfaction. Exceeded company productivity standards on consistent basis. Created and implemented process improvements to maximize efficiency. Rite Aide
Easton, PA
Shift Supervisor
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management. Completed opening and closing duties to facilitate business operations. Collaborated with team members to improve performance and implement training updates.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Reinforced rules to promote superior employee performance. Taught staff upselling techniques to meet revenue targets. Coordinated shift workers for inventory receiving, auditing and restocking. Monitored security and enforced loss prevention strategies during shift. Planned and managed resources to consistently meet production, quality and cost goals.
Assessed operations and adjusted scheduling to maximize productivity. Sandra Serrao
Wilson, PA 18042
******.*********@*****.***
August 2020 to
October 2021
January 2017 to
April 2020
Xpress Global Systems
Bethlehem, PA
Operation Clerk
Assisted with answering phones, filing paperwork, entering data and [Task] to support operations department.
Updated and input route information into computer system on daily basis. Reported safety or customer service related issues to supervisor or manager. Assisted dispatchers by responding to customer and driver complaints and inquiries. Reviewed route sheets to facilitate proper billing and productivity reports. Dispatched commercial, residential and roll off trucks as well as managed scale operations.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Coordinated office activities to streamline operations and promote compliance with organizational policies.
Supervised invoice creation and submission to enable prompt and efficient customer billing.
Supervised staff and strategically delegated work assignments to meet office administrative needs.
Reviewed information to give customers correct details regarding issues. Lufthansa Cargo
Jamaica, NY
Export Coordinator
Tracked and traced air shipments in order to maintain current status information. Produced, organized and submitted export paperwork to meet all applicable resolutions.
Communicated with global offices by telephone and email to facilitate smooth shipments.
Discussed detailed port information to importers or exporters. Consulted customs brokers to arrange passage of goods through customs. Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
Created and updated Sap04 spreadsheets to track customer, shipping and internal data.
Routed, rated and quoted more than 300 international air export shipments per month.
Certified shipments for compliance with TSA, USA regulations. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals. Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems. Education and Training
First Presbyterian Church
Jamaica, NY
Computer Networking Some College (No Degree)
London Chambers of Commerce
Georgetown,Guyana
Pitman's Shorthand Some College (No Degree)
Leguan Community High
Leguan Island Essequibo River Guyana
Academic Some College (No Degree)
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