Medical Assistant Customer Service

Location:

Posted:

October 29, 2024

Resume:

Elisa Ortiz

Goal-oriented individual seeking to provide the best quality care as a Medical Assistant/ Scribe or in Customer Service Support

Harlingen, TX 78550

********@*****.***

+1-956-***-****

Authorized to work in the US for any employer

Work Experience

Medical Receptionist

ASAS Health San Benito Medical Associates - Harlingen, TX October 2022 to Present

Serves patients by greeting and assisting them.

Obtain co-pays and payments.

Answer multi-line phone system.

Responsible for working night clinic as needed.

Insurance verification.

Experience with Greenway EMR system.

Handle patient records.

Use of Microsoft Teams.

Assist Call Center with scheduling of patients.

Medical Transcriptionist Independent

Self Employed E-Quality Transcription - Harlingen, TX April 2002 to July 2022

Contractor

Transcribed for Acute Care

Eight Crossings, Inc., Sacramento, California - Account with Valley Baptist Medical Center. Nuance Dragon MT

Platform.

Transcription Specialists @ Renaissance, Edinburg, Texas - Account with Doctors Hospital @ Renaissance. Fusion/Cute FTP Platform.

Valley Diagnostic Clinic, Harlingen, Texas - Multi-Specialty Clinic, Pulse Platform. Su Clinica - Multi-Speciality Clinic - Dictaphone

Burden and Associates, Inc., Brownsville, Texas - Account with Valley Baptist Medical Center and Valley Regional Center. Lanier Dictation System and Meditech Software SVN (Student Vocational Nurse)

Valley Grande Institute for Academic Studies - Weslaco, TX May 2021 to February 2022

LVN program

COVID-19 Vaccinator

Brooksource - Harlingen, TX

April 2021 to May 2021

Contractor for Texas State Department of Health Services as COAX Vaccine Assistant. Assisted in Vaccine Clinics and Covid Events throughout Region 11 in Texas. Assisted as Team Lead in Registration at Vaccine Clinics. Ensure that all vaccine/medication is stored and handled according to specific manufacturer's instructions, prepare vaccine/medication to supply to vaccinator. Maintain adequate supply of vaccine/medication.

Ensure labels with lot numbers are attached to the client's paperwork when dispensed. Data Entry Operator III Contract Position

Texas Department of State Health Services - Austin, TX August 2020 to May 2021

Responsible for processing positive PCR and Antigen labs into Texas Health Trace System. Created cases for Case Investigators to initiate Contact Tracing. Used Microsoft Teams and Microsoft Outlook for communication among team members. Medical Assistant

Texas Workforce Commission Choices Program - Site Dr Mogbolohan Kuye - Harlingen, TX December 2019 to February 2020

Subsidized Contract Position

Utilized EClinical Works EMR system.

Obtain vital signs and medical history.

Responsible for referrals and insurance authorizations. Answer multi line telephone system.

Administer injections and nebulizer treatments as well as EKGs. Perform urinalysis.

Assist physician in knee and shoulder injections.

Assist in minor office procedures.

Contractor Department of Homeland Security FEMA In, Customer Service Representatives

Tad PGS, Inc - Garden Grove, CA

October 2017 to January 2018

Garden Grove, CA Site: Maximus Brownsville, Texas

October 2017 to January 2018

Assisted survivors of Hurricanes Harvey, Irma and Maria in completing intake registrations. Processed Work Packets for victims who appealed inspection decisions. Assisted survivors in checking the status of applications processed. Maintained 100% Quality Assurance on incoming calls. Medical Scribe/Medical Assistant

Dr Luis Reynoso - Harlingen, TX

January 2013 to July 2015

• Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.Utilized EClinical Works EMR system.Patient observation during triage and during consultation.

• Prepared patients for examination by performing preliminary physical tests, obtaining vital signs and reporting patient history summary.

• Obtained information and maintained patient confidence by completing and safeguarding medical records, completing diagnostic coding and procedure coding, and keeping patient information confidential.

• Counseled patients by transmitting physician's orders, preparing admission orders. Enhanced practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

• Reviewed and edited transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology.

• Returned dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.

• Assisted Reception area by answering multi-line telephone system. Assistant Property Manager, Property

University Manor - Edinburg, TX

December 2012 to December 2013

*Assisted Manager in daily operations of 91-unit apartment complex, ATIM Apartments, and Santuario Apartments.

Responsible for obtaining monies from tenants and/or prospective tenants for rent, application fees, and deposits.

Responsible for maintaining company income and expenses daily in Microsoft Excel. Responsible for supervising maintenance staff to ensure all work orders were completed in a timely manner.

Assisted Manager in management of utility payments. Responsible for petty cash drawer.

Apartment viewing.

Maintaining office inventory and orders.

Medical Assistant

Valley Ear Nose and Throat - Harlingen, TX

August 2010 to August 2011

Obtained medical history from patients, as well as obtain vital signs. Assisted Surgical Scheduler in scheduling Tonsillectomies, Endoscopic sinus surgeries, Bilateral myringotomy

tube placement, Cochlear implants, Thyroidectomies, and several minor in-office ENT procedures. Transcribed ENT and Dermatology clinic notes.

Scheduled CT/MRI procedures and obtained prior authorization for these procedures. Assisted Dermatology clinic with in-office procedures of excisions of carcinomas, as well as biopsies. Sent specimens to dermatopathologist.

Performed Sinus and Temporal Bone CT scans on a daily basis. Assisted in Allergy department and administered injections for patients on immunotherapy. Surgical Coordinator

Ophthalmic Consultants of Texas - Harlingen, TX

June 2009 to August 2010

Retina Institute

Scheduled retinal and cataract surgeries for Dr. Victor Gonzalez, Dr. Lee Tran, Dr. Neal Patel and Dr. Juan Santiago.

Counseled patients during pre-op to prepare for upcoming surgery. Obtained prior insurance authorizations from Medicaid and private insurances. Scheduled surgical clearance appointments.

Scheduled post-operative appointments.

Assisted with financial counseling and special programs. Attended weekly teleconference meetings with Administration. Medical Assistant/Surgical Coordinator

Harlingen Spine and Neurological Surgical Institute - Harlingen, TX June 2008 to June 2009

Institute

Scheduled neurological surgeries for doctors

Obtained vital signs.

Called in prescriptions/refills for patients on a daily basis. Ensured patients obtained medical/cardiac clearance for anticipated surgery. Obtained insurance pre-authorizations.

Transcribed letters of necessity for surgeons.

Referred patients for CT/MRI and various radiological procedures. Assisted in suture removals.

Scheduled preoperative clearances.

Assisted Reception area.

Traveled to Brownsville clinic.

Utilized Medisoft program in daily clinic duties

Business Office Coordinator

Valley Baptist Medical Center - Harlingen, TX

October 1994 to February 2002

Registered patients for admission into hospital in various departments including Outpatient Services, emergency

room, and Labor and Delivery.

Verified worker's compensation, commercial, Medicare and Medicaid accounts and pre-certify accounts for pre- admission and procedures.

Obtained co-payments and collected monies for services rendered. Answered multi-line phone and directed calls to families of patients in the hospitals. Financial counseling for patients without insurance coverage. Interacted with Emergency Room nursing staff to accommodate patients that needed to be admitted to Telemetry, Medical,

Orthopedics, Oncology, Pediatrics, or Intensive Care Unit floors during evening shift. Obtained admission information from Unit Secretaries to enter Emergency Room patients who arrived to different

floors into the system during evening shift.

Education

Some College in Health Information Technology

Texas State Technical College-Harlingen

Present

Some College in Biology in Nursing

Texas State Technical College-Harlingen

September 2017 to May 2020

Vocational College in Medical Assistant

Career Centers of Texas - Brownsville, TX

March 2006 to May 2007

High school diploma in General Studies

Harlingen High School

September 1990 to May 1994

Skills

• Anatomy Knowledge

• EMR Systems

• Experience Administering Injections

• Insurance Verification

• Patient Care

• Venipuncture

• Medical Records

• Ophthalmology Experience

• Transcription

• Laboratory Experience

• Time management

• Data entry

• Spanish

• CPT Coding

• Triage

• FTP

• Phlebotomy

• Primary care

• ICD-10

• Medical terminology

• Customer service

• Computer literacy

• Vital Signs

• ICD Coding

• Medical Receptionist

• Anatomy knowledge

• Clerical experience

• Hospital experience

• Medical records

• Typing

• ICD-10

• Customer service

• ICD coding

• Documentation review

• Windows

Languages

• Spanish - Expert

Certifications and Licenses

CPR Certification

NCMA

June 2009 to November 2024

NCCT

BLS Certification

Additional Information

SKILLS

• Time Management

• EKG

• EMR

• Injections

• Microsoft Word

• Patient Care

• Receptionist

• Vital Signs

• CPR