Operational Excellence Information Technology

Andrew B. Ofstein

******@*****.*** +1-321-***-**** LinkedIn: https://www.linkedin.com/in/aofstein/ Summary

Accomplished Hospitality and Entrepreneurial Executive with 30+ years of proven strategic leadership in driving operational excellence and revenue growth. Expertise in multi-unit management, financial strategy, team development, and strategic planning. Proven track record of exceeding performance metrics, delivering exceptional guest experiences, and launching successful entrepreneurial ventures. Seeking a senior leadership role to leverage extensive industry knowledge and innovative approach to optimize business performance. Core Skills & Competencies

• Strategic Leadership

• Mergers & Acquisitions

• Creative Problem Solving

• Fiscal Responsibility

& P&L Oversight

• Market Analysis

• Critical Thinking

• Operational Systems & Controls

• Investor and Partner Relations

• Project Management

• Multi-Industry Expertise

• Risk Assessment & Mitigation

• Information Technology

• Customer Experience

& Service Excellence

• Talent Management

& Development

• Entrepreneurial Vision

& Execution

Hospitality Key Areas of Success

• Strategic Leadership and Execution: Spearheaded the development and launch of a highly successful 15,000 sq ft multi-sport athletic facility (Out of the Park). Led the seamless transition of 13 diverse restaurant locations from Carlson to E-Brands LLC (E-Brands).

• Team Building and Development: Cultivated high-performing teams at Rainforest Café (400+ employees), LeGrand's Prime Alaskan Seafood & Steaks, and E-Brands. Implemented mentorship programs, resulting in career advancement for multiple team members.

• Financial Acumen and Performance: Consistently exceeded revenue and cost targets at E-Brands and LeGrand's Prime Alaskan Seafood & Steaks. Achieved 5% revenue and 8% cost overperformance at Osceola Pain

& Wellness Center.

• Operational Excellence: Managed complex operations at Rainforest Café (highest-volume restaurant in USA), LeGrand's Prime Alaskan Seafood & Steaks (high-end dining), and multiple E-Brands locations. Ensured seamless execution of large-scale events like the FOX TV Super Bowl party for 1,500 VIPs.

• Guest Experience and Relationship Management: Created a renowned high-end dining establishment

(LeGrand's Prime Alaskan Seafood & Steaks) with a focus on exceptional service and local sourcing. Fostered a culture of personalized service at Out of the Park, enhancing member satisfaction through events and community engagement.

Entrepreneurial Key Areas of Success

• Visionary Leadership: Conceived and launched groundbreaking business models in healthcare (Osceola Pain & Wellness Center) and fitness (Out of the Park).

• Business Development and Launch: Successfully developed, launched, and scaled multiple businesses from inception to profitability.

• Financial Acumen and Management: Demonstrated strong financial performance, exceeding revenue, and cost targets consistently.

• Strategic Partnerships: Built strategic partnerships with schools and organizations to drive growth at Out of the Park.

• Risk Management and Adaptability: Successfully navigated challenges including the COVID-19 pandemic and economic downturns.

Andrew B. Ofstein

******@*****.*** +1-321-***-**** LinkedIn: https://www.linkedin.com/in/aofstein/ Professional Journey

Founder & COO Out of the Park, Nexxlevel Fitness Athletic Center, West Palm Beach, FL Jan 2015 – Mar 2023

• Founded and operated a highly successful 15,000 sq. ft. multi-sport athletic facility.

• Developed and implemented a comprehensive youth sports training program encompassing baseball, fitness, leadership, and academic support.

• Forged strategic partnerships with local schools and organizations to drive community engagement and revenue.

• Demonstrated adaptability and resilience by ensuring operational continuity and financial performance during the COVID-19 pandemic.

• Achieved consistent revenue growth through strategic initiatives and rigorous financial management.

• Successfully exited the business with a strategic sale, solidifying market leadership. Founder & COO Osceola Pain & Wellness Center, Mortar & Pestle Pharmacy, Osceola, FL Sep 2010 – Jul 2013

• Conceived, developed, and launched a groundbreaking healthcare business model integrating a walk-in clinic, pharmacy, and retail health supplement shop.

• Achieved rapid market entry by securing all necessary federal and state licenses and certifications.

• Exhibited strong financial acumen by exceeding revenue projections by 5% and cost estimates by 8%.

• Demonstrated expertise in pharmacy operations and regulatory compliance to ensure optimal business performance.

• Cultivated strong community relationships through strategic networking and engagement.

• Successfully developed and sold a franchise-ready business model generating significant return on investment. Managing Partner LeGrand’s Prime Alaskan Seafood & Steaks, Myrtle Beach, SC Nov 2006 – Sep 2009

• Successfully launched and operated a highly acclaimed, high-end restaurant from concept to profitability.

• Achieved consistent revenue overperformance by 3% through strategic marketing and cost management.

• Developed and executed a comprehensive training program resulting in exceptional service standards and a high- performing team.

• Demonstrated adaptability and resilience by successfully navigating a challenging economic climate and ensuring a smooth transition for staff.

• Proven ability to manage complex, multi-faceted projects including design, construction, staffing, and financial management.

• Established strong vendor relationships and negotiated favorable contracts. Regional Director of Operations E-Brands Restaurants LLC, Various Locations Dec 2001 – Nov 2006

• Led the seamless transition from Carlson to E-Brands LLC, converting 13 locations across five states to new point of sale and operational systems.

• Promoted to Regional Director of Operations, overseeing seven locations across five states, generating over $30 million in annual revenue.

• Consistently surpassed corporate revenue goals by 3-4% and exceeded budgeted cost guidelines by 5%, establishing the company as an industry leader.

• Managed corporate responsibilities, including IT oversight, VIP events, and project management for concept retrofits and new construction.

• Leveraged service excellence through SWOT analysis, team management, and development strategies, along with ongoing training initiatives.

• Contributed to sustaining and advancing the corporation's reputation for excellence in the high-end restaurant industry, showcasing multi-unit leadership success. General Manager Rainforest Café, Downtown Disney, Orlando, FL Jan 2000 – Dec 2001

• Managed the highest-volume restaurant in the USA, with annual sales exceeding $32 million.

• Achieved cost targets under budget by 3-5% annually through strategic financial oversight.

• Led a team of 10 salaried managers, 6 hourly supervisors, and over 400 front-of-house crew members to operational success in a record-breaking volume environment.

• Optimized resources, managed labor, and enhanced staff motivation to maximize operational efficiency.

• Directed new menu rollouts, marketing initiatives, and corporate programs, ensuring alignment with Disney rules and requirements.

• Fostered team development and a healthy workplace environment, contributing to sustained operational excellence.

Andrew B. Ofstein

******@*****.*** +1-321-***-**** LinkedIn: https://www.linkedin.com/in/aofstein/ References

Executive Chef, Alex Brugger - Vice President of Culinary West Division Chartwells Higher Education at Compass Group USA

Cell: 508-***-**** Email: *********.*******@*******-***.*** & ***************@*****.*** LinkedIn: linkedin.com/in/chefalexbrugger

Michael Kopoian - General Manager, Ocean Prime, Orlando Florida Cell: 407-***-**** Email: ********@*****.***

LinkedIn: linkedin.com/in/michael-kopoian-6aa1aa6

Executive Chef, Michael Rodriguez - Research and Development Chef, Universal Studios Orlando Cell: 407-***-**** and 407-***-**** Email: ********@*****.*** LinkedIn: linkedin.com/in/michael-rodriguez-1a746b8a

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