Customer Service Shuttle Driver
Resume:
TANYA PRESSLEY
Kennesaw, GA *****
*************@*****.***
Accomplished administrative lead shuttle driver with 25 years of experience in customer-facing roles, including managing driver schedules, maintaining accurate records, and utilizing GPS navigation systems. Proven small business owner with expertise in marketing, financial management, and team leadership. Skilled in customer service, with a background in supervising customer service representatives and developing strategies for upselling or cross-selling products/services. Proficient in iOS and Microsoft Outlook.
Authorized to work in the US for any employer
Work Experience
Administrative Lead Shuttle Driver
Enterprise Mobility-Marietta, GA
July 2023 to July 2024
• Communicated effectively with dispatchers or supervisors regarding changes in routes or delays
• Maintained a clean and well-maintained shuttle van, conducting regular inspections and reporting any issues
• Managed driver's schedules efficiently to ensure timely arrivals at destinations
• Maintained accurate records of daily trips including mileage logs, fuel consumption, and drivers trips on IOS tablet
• Utilized GPS navigation systems efficiently to determine optimal routes for each trip
• Responded promptly to radio calls from dispatchers or supervisors regarding changes in schedules or assignments
• Daily interaction with dealerships, collision shops, service departments, airport personnel regarding deliveries of Enterprise vehicles.
Small Business Owner
The get 'er done pros-Acworth, GA
March 2017 to December 2022
Small business specializing in landscape design, junk removal, Pick up and delivery, pressure washing, vehicle detailing and flower bed beautification
• Developed and implemented strategic business plans to drive growth and increase profitability
• Created effective marketing strategies to promote the business and attract new customers
• Managed cash flow, accounts payable/receivable, and financial reporting processes
• Maintained high levels of customer satisfaction by promptly addressing any complaints or concerns
• Managed a team of employees, providing leadership, training, and guidance to ensure high productivity. Customer Service Supervisor
Tech support associates-Norcross, GA
February 1999 to September 2011
• Supervised a team of customer service representatives, providing guidance and support to ensure high-quality customer interactions
• Monitored incoming calls and conducted regular quality assurance checks to ensure adherence to company policies and procedures
• Managed customer escalations by providing timely resolution and ensuring customer satisfaction
• Developed strategies for upselling or cross-selling products/services during customer interactions Education
Some college in Psychology
University of West Georgia - Carrollton, GA
September 1990 to June 1992
Skills
• Van Driver
• Detailing
• Lead shuttle driving
• Shuttle Driving
• Load & Unload
• Delivery Driver Experience
• iOS
• Accounts Receivable
• Microsoft Outlook
• Team Management
• Accounts Payable
• Landscape Maintenance
Certifications and Licenses
Driver's License
Non-CDL Class C
Contact this candidate