Customer Service Data Entry
Resume:
Kelly German
Humble, TX *****
*************@*****.***
Strong ability to attend to multiple tasks in a fast-paced environment under pressure. High accountability for completing tasks on time and able to learn new tasks quickly. Ability to effectively communicate with all levels of staff.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
AT&T - Houston, TX
September 2018 to January 2024
• Answer customers requests or inquires concerning services and products and reports problem areas.
• Utilizes various systems (CRM, Telegence, OPUS, RIO, BIBA, myCSP) and tools to initiate to assist and service customers.
• Continually maintain working knowledge of all company products, services and promotions.
• Make recommendations according to customer's needs.
• Utilize operational systems to process purchases of all products and services. 3rd Shift Assembler
D & K Engineering - Poway, CA
November 2017 to May 2018
• Communicated with other team members on a daily basis to perform tube-related tasks and complete failed leak test rework.
• Conducted quality assurance test and performed data entry to send 500 completed ready to use tubes to contractors daily.
• Performed cutting, cleaning, soldering & leak testing of tubes using hand tools. Receptionist/Patient Care Coordinator
Western Dental - Poway, CA
October 2016 to November 2017
• Acted as first point of contact when patients arrived and left clinic.
• Answered multi-line phone system and directed calls where appropriate.
• Performed daily office task including: Scanning, filing, printing, data entry & documentation review.
• Maintained appointment book including scheduling, handling of no-show/cancelled appointments.
• Opened financial contracts, verified insurance, performed insurance calculations.
• Cash handling: Insurance co-pays, scheduled contract payments & EOD deposits.
• Prioritized patient treatment plans based on their health conditions, pain levels, necessity and desires.
• Addressed patient questions and concerns in accordance with company policy. Customer Service Agent
AGERO - Clarksville, TN
November 2015 to July 2016
• Answered multi-line phone system, directed calls appropriately, and input data collected from customer into the computer system ensuring maintenance of updates call records.
• Explained all benefits, services and claims/reimbursement procedures to customers.
• Interfaced with customers and vendors, and escalated areas of concern to the appropriate supervisory staff daily to ensure quick troubleshooting and positive customer experience maintained. Cashier/Hostess
Dodge Store - Clarksville, TN
October 2015 to February 2016
• Interfaced with guests to maintain positive customer experience.
• Maintained clean and stocked shelves and merchandises.
• Cash handling: Managed opening and closing of cash drawers, operate point of sale equipment, credit card machines.
• Adhered to all safety policies and procedures to maintain safe environment for employees and customers.
Fulfillment Associate
AMAZON - Moreno Valley, CA
September 2014 to January 2015
• Conducted continuous inventory counts of all warehouse merchandise storage bin contents for accuracy
• Received product using radio frequency scanners, and relocated products using forklifts, pallet jacks
& walkie-riders.
• Handled customer orders including packing & shipping of products and troubleshoot problems to resolution.
• Gained deeper understanding of production; adherence to strict safety, quality & production standards. Program Manager/Administrative Assistant
US Navy
June 2004 to April 2011
• Acted as treasurer for MWR for 2yrs: Helped raise more annual funds to reduce sailors cost for command events such as Christmas Party, Children Events, Command Picnics.
• Gathered information from Sailors, dispatched services required and entered data into system.
• Performed all clerical office duties (filing, organizing detachment tool pack list, messages, etc.)
• Appointed Program Manager for all calibrated and special gear tools for the command by Maintenance Officer.
• Produced daily, weekly, monthly, quarterly and annual reports to track and analyze all calibrated/ special gear tools using Microsoft Word and Excel.
• Accounted for daily inventory, special tools and equipment resulting in up-to-date information on equipment at all times.
• Ordered office supplies, tools and equipment on a regular basis for 300+ personnel enabling daily maintenance of helicopters.
Education
Bachelor of Science in Business Administration
University of Houston-Downtown - Houston, TX
August 2020 to Present
Skills
• Skills
• Microsoft Office Applications
• Effective communication both written and oral
• Strong leadership and organizational skills
• Customer service and interpersonal skills
• Capable of analyzing and solving problems
• Collaborative team player
• Detail oriented
• Type 40 wpm
• 12
• 300 kph
• Dental Receptionist
• Insurance Verification
• CRM Software
• Medical office experience
• Dental office experience
• Retail sales
• Cash register
• Customer service
• Cash handling
• Leadership
• POS
• Warehouse experience
• Quality assurance
• Program management
• Clerical experience
• Front desk
• Assembly
• Typing
• Sales
• Load & unload
• Time management
• Manufacturing
Military Service
Branch: United States Navy
Service Country: United States
Rank: Petty Officer Third Class
June 2004 to April 2011
Certifications and Licenses
Driver's License
June 2020 to October 2028
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