Customer Service Team Lead
Resume:
Daleville, Indiana *****
***********@*****.***
Qualifications and Skills
● Outstanding Customer Service Skills
● Visionary and implementer
● Professional dedication to making the lives of executives easier, serving as an affective Gatekeeper
● Able to lead and train
● Ability to relate well with all levels of management and employees
● Entrepreneurial Spirit
● Outstanding Work Ethic and Integrity
Work Experience
HomeAdvisor 2015 to Present
● In-House sales
● 150 to 300 calls per day
● Above average performance
● Assist all new employees in transition
● High retention do to and tailored account set up
● Team “Prospector”
● Account recovery
Verizon Wireless 2015 to 2018
● Customer Service and trouble-shooting for existing customers
● Sales and upgrade packages
● Team Lead
Freedom Fighter 4 Him Ministries, Edmond, OK 2008 to 2015
President, Non-Profit Ministry
● Pastoral Coaching
● Chaplin for Oklahoma Correctional Facilities / Life Coach
● Bible Study Facilitator for medium to large groups
● Responsible for leading the Youth Ministry Group
● Responsible for leading the prison ministry
● Carry out emergency crisis activities, including pastoral life coaching, intervention with families in psychiatric problems and marriage and family dilemmas.
Tried and True Commercial Cleaning and Management Company, LLC, Edmond OK 2008 to 2015
Owner
● Managed and maintained 28 temporary living properties
● Commercial cleaning for new construction and private businesses
● Responsible for payroll function for a total of up to 10 employees
● Responsible for all administrative functions( scheduling, billing, bookkeeping)
● Handled all marketing efforts for company
Travis Voice & Data 2012 to 2014
Sales and Marketing
● Customer Service
● Mitel Telephone Systems
● Outside sales
● Training customers to use phone system
Hamilton County Juvenile Services, Noblesville, IN 2006 to 2008
Chaplain
● Prepared and conducted weekly church services
● Chaplain for the state of Indiana
● Led off site faith based life groups with detention center officers and families of juveniles including juvenials when released.
● Mentored juveniles and families inside and outside prison facilities
● Developed and lead ministry groups
● Operated on-call for emergencies with law enforcement officers, juveniles and funeral homes
Grace Community Church, City, State 2003 to 2008
Senior Director of Facilities
● Responsible for the physical care of a 160,000 square foot facility, including 51 acres of land and ponds
● Managed daily cleaning of facility
● Oversaw staff personnel responsible for carpentry work, electrical work, plumbing, HVAC, carpentry, and the like along with associated maintenance
● Managed and advised a team of eight employees
● Mentored, coached and lead team through daily operations, conflict resolution and maintaining a pleasant work environment.
● Oversaw a group of approximately 75 volunteers
● Performed pastoral on-call duties
● Responsible for purchasing, vouchering all invoices for facilities
● Hiring and drawing up all contracts with vendors
● Coordinating daily events and set-up for all church functions
● Developing volunteer programs that support the “Grace Values”
● Maintained police and fire marshal standards
● Lead Security and Safety teams
● Coordinated funerals and weddings
Bellweather Cleaning, Muncie, IN 1995 to 2008
Owner
● Responsible for property management
● Processed payroll
● Responsible for marketing for the company growth
● Administrative functions such as scheduling, bookkeeping, payroll, and hiring employees
Atkins Desserts, Noblesville, IN 2002 to 2003
Graphic Artist
● Acted as the photographer for the company
● Designed and printed customer’s menu’s
● Represented company at sales shows
CJB Enterprises, Muncie IN 1991 to 1995
Leasing Manager
● Maintained seven apartment complexes
● Responsible for 1200 college student tenants
● Responsible for developing contractual agreements for each rental
● Handled conflict resolution between tenants and the owners/management
Education
● High School Diploma, Newhall, California Ball State University
● Sales and Marketing Seminars Mitel
● Certified in Mitel Telephone Systems
References:
Joshua Shirey Ontario Systems
113 N. Redwood Lane Muncie, In 47304
Beth Decker
Innovative Heath Care Systems
Terry Squires
Nashville Today & Today's Girls
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