Customer Service Accounts Receivable
Resume:
PEARL NANA AGYEMAN
*****************@*****.*** +1-513-***-**** Mason, OH
CAREER OBJECTIVE
Seeking a challenging administrative support role, leveraging extensive experience and adeptness in thriving within fast-paced environments. Possessing exceptional organizational, technical, and interpersonal skills, I prioritize delivering superior customer service and ensuring unwavering reliability. Proficiently engaging with individuals at all levels, I excel in multitasking and exhibit meticulous attention to detail. An accomplished background in inside/outside sales enhances capabilities in customer service, word processing, computer operations, AP/AR, payroll, filing, reception, office equipment handling, general accounting, problem-solving, sales, marketing, and research.
EDUCATION
NCR COMPUTER INSTITUTE London, UK
IDMP Diploma December 1996
HONDROS COLLEGE Cincinnati, OH
Accident and Health Series - Insurance August 2018
Property and Casualty Insurance July 2020
SKILLS
Effective communicator with strong interpersonal skills
Proficient in computer usage and various software applications
Certified in Property & Casualty and Life & Health
Expertise in Microsoft Windows, Microsoft Office Word, and Excel
Efficient in data organization and entry
Adaptable to changing environments, skilled financial manager
Effective problem solver with multitasking and prioritization skills
Exemplary organizational skills, consistently exceeds expectations
Exceptional oral, written, and presentation communication abilities
Exceptional at appointment scheduling
QUALIFICATIONS SUMMARY
Managed Payroll and Accounts Payable/Receivable for three companies with 40 employees each, ensuring accurate financial transactions.
Successfully reduced accounts receivable through proactive customer communication while maintaining positive client relationships.
Efficiently handled a multi-line phone system, directing calls and managing inventory/supply ordering.
Provided exceptional customer service, fostering positive interactions between patients and staff.
Expertly managed accounts payable, accounts receivable, and payroll functions.
Performed insurance billing, coding, and collections to optimize revenue generation. EXPERIENCE
DISCOUNT DRUG MART Cincinnati, OH
Call Center Agent September 2020 - current
Handle customers effectively by identifying their needs quickly, gaining trust, approaching complex situation with effective solutions
Kept customer account information current and accurately by preparing, completing, and processing the form and database changes
Educate clients on how to navigate systems and work with establishing framework and desired service BANKERS LIFE Cincinnati, OH
Customer Service Specialists February 2018 – September 2020
Managed accounts receivable and ensured timely payment processing
Demonstrated flexibility and adaptability by learning multiple positions to serve as backup when needed.
Responsibilities include switchboard operation, proficient in data entry for membership and maintaining organizational standards. CROWN SERVICES/ MONTGOMERY INN Cincinnati, OH
Customer Service Representative-Seasonal October2019-January 2020
Increase customer satisfaction through friendly and professional conversation
Motorized sidewalk sale events to protect products and add new merchandise
Ranged up purchases at outside register
DISCOUNTED DRUG MART Mason, OH
Pharmaceutical Tech September 2017-August 2018
Proficiently handle prescription processing, ensuring accurate documentation and adherence to established protocols.
Demonstrate expertise in cashiering duties, efficiently managing transactions, and maintaining financial records with precision.
Effectively handle incoming calls from doctor's offices and addressing inquiries or concerns in a professional manner. ANGLOGOLD ASHANTI Accra, Ghana
Administrative Assistant/ Personal assistant January 2001 – December 2010
Facilitated directorial communication by routing phone calls to designated employees, ensuring efficient and effective connectivity.
Established, maintained, optimized, and organized physical and electronic filing systems to ensure accurate record-keeping.
Provided comprehensive support to senior clerk by assisting with daily tasks, contributing to the smooth operation of workflow. REFERENCES
Tyler Inman
**********@***********.***
Ronald Benford
*************@*****.***
Karen Prather
************@*****.***
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