Customer Service Inventory Control

DM

DEBORAH MORENO-PEREZ

***********@*****.*** 512-***-**** Austin, TX 78749

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Payment Processing

ID Verification

Returns Processing

Drawer Balancing

Payment Collection

Customer Service

Cash Handling

POS Systems

Customer Assistance

Sales Expertise

Merchandise Restocking

Retail Merchandising

Inventory Control

Money Handling

Cleaning and Sanitizing

Customer Service Excellence

Credit and Cash Transactions

Staff Training

Total Wine & More Austin, TX

Cashier

02/2023 - 02/2024

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Stocked shelves with merchandise when needed.

Conducted price checks for special orders or discounts as requested by customers.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Farmloft Wimberley, TX

Salesperson

01/2011 - 07/2016

Developed and implemented strategies to meet sales quotas. Analyzed customer feedback to identify areas of improvement in product offerings.

Gathered data on competitors' pricing, products, and promotional activities.

Resolved customer complaints promptly and efficiently. Provided personalized service to build relationships with customers. Assisted customers in selecting appropriate products or services for their needs.

Performed regular follow-ups with clients to ensure satisfaction with purchases.

Sparked social conversations with customers to provide friendly Summary

Skills

Experience

atmosphere and smooth shopping experience.

Chico's Austin, TX

Senior Sales Associate

12/2000 - 12/2010

Developed and implemented strategies to increase sales volume. Created customized presentations for potential clients based on their needs.

Conducted research to identify new markets and customer needs. Provided training and mentoring to junior sales associates. Performed regular follow-up with existing clients to ensure satisfaction levels are maintained.

Maintained detailed records of customer interactions in CRM system. Resolved customer complaints in a professional manner. Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.

Mentored new sales team members on company standards, customer service techniques and effective sales strategies.

Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.

Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.

Regularly met or exceeded established sales goals by implementing strategic closing techniques.

Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.

Met or exceeded all goals and key performance indicators (KPIs). Wm. B. Travis Austin, TX

High School Diploma

05/1973

Education and Training

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