Crisis Intervention Customer Service
Resume:
professional summary
experience
Montgomery, AL *6109
W: **************@*****.***
Paperwork Processing
Peer Counseling
Crisis Intervention
People Skill
Communication
skills
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gerry
thompson
g t
Observant security professional effective at providing detail-oriented safety and monitoring services for diverse facilities. Trained in defensive tactics and conflict de-escalation. Works independently and collaboratively to resolve security threats or concerns. United State Army (National Guard) Columbus, Georgia Transportation Specialist
• Coordinated transportation schedules for efficient delivery of goods and materials.
• Negotiated contracts with carriers to secure competitive rates and favorable terms.
• Managed logistics operations to ensure timely and cost-effective transport solutions. Implemented safety procedures in compliance with industry regulations and company policies.
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Collaborated with other departments within organization to achieve overall business objectives.
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• Supervised vehicle maintenance programs to ensure safe and reliable transportation.
• Monitored inventory levels to maintain optimal stock and prevent shortages or delays.
• Resolved any issues that arose during transportation process in timely manner.
• Analyzed route options and selected most efficient routes for shipments.
• Conducted regular audits of transportation records to identify discrepancies or inefficiencies. First Lowndes Bank Ft. Deposit, AL
Bank Teller
• Identified suspected fraud based on behavioral and transaction markers. Tidied and cleaned workstation regularly, keeping well-stocked with supplies and brochure materials.
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• Trained new employees on procedures and sales strategies to boost team success. Recommended beneficial products and services to customers, consistently exceeding daily goals.
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• Used active listening to establish trust, optimize sales opportunities and generate leads.
• Maintained strict compliance with banking standards, regulations and laws.
• Documented each transaction in [Software] to uphold recordkeeping requirements.
• Delivered exceptional service with friendly approach to retain and acquire customers.
• Assisted in greeting, directing and engaging with client lobby traffic.
• Opened, assisted and monitored members with safety deposit boxes. Retained up-to-date knowledge of offered products and services to educate customers on features, benefits and pricing.
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• Helped customers achieve financial goals with active referrals to on-site specialists.
• Verified currency and coin requirements, limitations and regulations were maintained.
• Prepared official checks, money orders and certified checks.
• Referred customers requiring loans, credit and mortgages to support sales process.
• Upheld confidentiality guidelines as per bank policy.
• Balanced cash drawer at beginning and end of shifts.
• Processed customer transactions, including deposits, withdrawals, and check cashing.
• Crosssold bank products and services to meet customer needs.
• .Completed daily reports on monetary transactions for management review. Wendy's Greenville, AL
Assistant Store Manager
Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
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• Collaborated with store manager to meet revenue goals.
• Trained staff in customer service, merchandising and security monitoring. Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.
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• Rotated products following seasonal trends and styles according to company strategy.
• Oversaw expenses, deposits and receipts to support recordkeeping. Exceeded revenue targets through strategic promotional planning and merchandising strategies.
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• Reduced shrinkage with successful loss prevention strategies. Recaptured dissatisfied customer loyalty with successful complaint management and resolution.
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• Coordinated solutions to resolve escalated customer service issues.
• Scheduled and delegated assignments to maximize coverage.
• Supervised and disciplined employees to reach performance targets. Walgreens Montgomery, AL
Retail Assistant Manager
Built successful retail team by recruiting, hiring and mentoring well-qualified personnel for key positions.
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Assisted with promotions, including building displays, organizing merchandise and directing signage changes.
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Increased customer base and retention by implementing strategic customer relations strategies and appreciation events.
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Maintained impeccable store, keeping all areas clean, merchandise stocked and shelves faced for optimal presentation.
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Translated company, regional and store management directives into actionable policies for department supervisors and front-line employees.
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Achieved or exceeded targets consistently, including sales, conversion and sell-through ratings.
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• Developed strategies and plans for new product development.
• Oversaw employee recruitment, training and onboarding processes.
• Championed new policies and regulations to minimize production errors and incidents.
• Monitored employee performance using real-time data and reports.
• Eliminated resource waste through monitoring and improved controls. Walgreens Montgomery, AL
Pharmacy Technician
• Ran reports, checked data and resolved discrepancies to manage records.
• Responded to pharmacy services, policies and hours questions. education
• Contacted clinics or physicians to request patient prescription refills.
• Filled bottles or packaging with measured medication amounts manually or mechanically. Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
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• Cleaned and sterilized equipment, work areas and glassware for safety.
• Avoided product waste with proper stock rotation procedures. Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy.
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• Entered orders in computer system for refills.
• Stocked supplies and set up cash drawers to maintain readiness for day's business.
• Called insurance companies to determine prescription cost.
• Assisted patients with OTC medications and medical supplies.
• Resolved account issues and prescription problems via telephone and at counter. WindCreek Casino Montgomery, AL
Security Officer
• Responded to alarms and investigated disturbances.
• Manned entrance and exit posts and checked authorization for personnel and visitors.
• Monitored CCTV feeds of building and grounds.
• Answered phones and responded to inquiries at security desk.
• Secured building against unauthorized access and conducted regular patrols.
• Checked interior offices after business hours to confirm entries were locked and secure.
• Communicated regarding incoming admissions, visits and deliveries to appropriate staff. Greenville High, Greenville, AL
May 1999
Troy University, Troy, AL
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