Customer Service Representative
Resume:
Letreile A. Crowe-Morrison
Greensboro NC 27405
*********@*****.***
Objective: To utilize current skill set to enhance and to gain more skills in order to bring about positive results within an establishment
Education
Lynn Classical High School Class of 94"
Cosmetology School
Premier Hair Academy Graduate 03
College
Independent University Attended 2015 to 2016
Medical & Health Mgt.
American Intercontinental University Attended 2017 to 2018
Business Administration
Strayer College Currently Attending
Business Administration
Employment
Pra Group
Jan 2024 to current
Burlington North Carolina
Customer solutions representatives
●Collect accounts from customers
●Updating information
●Providing payment plans or one-time payments
●Advising if they have hardships or not
●Taking 65+ calls a day for outbound 20 inbound a day
Ask consulting
Blue Cross Blue shield of North Carolina
Aug 2023 to March 2024
Durham, NC
Customer Service Representative
●Assisted with providing members with there are membership plans that they are on.
●Help assist members with their claims
●Help members with grievances
●Worked with Salesforce
●Change addresses and phone numbers update plan information
●Provided assistance with pharmacy information about their deductible how much their prescriptions are and when they're able to get new prescriptions
●Assisted with coworkers when they needed help
●An assisted with overflow making sure that cases were submitted correctly
●Worked with Windows Excel Microsoft
Fedrigoni aka Acucote
March 2023 to July 2023
Graham, NC
Customer Service Representative
●Enter's for customer orders for adhesive orders that they needed
●Has my own territory to run for customer's
●Provided quotes along samples sheet
●Given great customer service to the customers in different areas
Volvo Action Service-Uptime center
April 2022 to February 2023
Greensboro, NC 27409
Uptime support specialist
●Assist with drivers,vendors,along with coworkers on setting up cases and making sure that all necessary information is in case
●Also assist other employees or coworkers with services that they need help with
●Dispatch vendors to work on units, followed up on cases
●Still learning all aspects of job
Spectrum/ Charter Communications Dec. 2017 to April 2022
Greensboro, NC 27410
CSR, Community Solutions
●Assist sup with side by sides for new agents and agents that i could help guide
●IFT Support with new hire
●Trained in Telephone, Internet and Cable
●Assist with my team and other agents by chats to solve issues
●Assisting customers with issues to correct and make it right
●Assist with help team build their stats
●Managed Wi-Fi assisting customers with adding devices to their registration sites
●Assist with bill pay
●Assist with new employee lead chat when reps have issues and need guidance
●Deescalate customers issue and going above and beyond to assist the customer to resolve the issues that they may have
Alorica Sept. 2016 to Nov 2017
Greensboro, NC 27410
CSR, Quality dept.
●Assist supervisors with feedback on rep’s calls
●Held quality meetings with listening to calls on outliers
●Listened to 320 calls in a month mad reports on 10 outliers
●Side by side with reps
●Provided coaching’s to reps to assist with numbers.
Salvation Army Nov. 2014 to March 2016
Greensboro, NC 27406
CSR, Greensboro NC
●Assisted customers with purchases
●Organized merchandise when customers bring donations
●Volunteer for homeless
General Dynamics IT. Sept. 2013 to June. 2014
Sandy, Ut 84070
Supervisor/Quality Specialist, Sandy Ut
• Assisting CSR with customer calls
• Leading calibration meeting on calls
• Monitoring 240 + monitors a month
• Accurately enter timecards in company system
• Inspiring and assisting associate's workload
• Leading team meeting with other supervisors
• Attending and organizing training classes for new system
• Provided exceptional customer service
Great Clips May 2013 to Aug 2013
Salt Lake City, Ut 84106
Manager/Hair Stylist, Salt Lake City UT
• Conducted and Initiated staff meetings
• Prepared work schedules for stylist
• Responsible for opening store on time
• Accurately counted funds and made deposits
• Created contest for stylist to meet goals for the month
• Attended training classes to enhance skills in cosmetology
• Assisted employees with haircuts color etc.
• Conducted one on ones with stylist to set goals for the month
• Help employees meet goals they set for the month
• Remain diplomatic and provided Great Customer Service to unsatisfied customers
Hair Cuttery. March 2011 to April 2013
Allston, Ma 02134
Manager/Hair Stylist, Allston MA
• Conducted and Initiated staff meetings
• Prepared work schedules for the stylist
• Responsible for opening and closing the store on time
• Accurately counted funds and made deposits
• Created contest for stylist to meet goals for the month
• Attended training classes to enhance skills
• Assisted employees with color and cut problems
• Conducted one on ones with associates to set goals for the month
• Help employees meet goals they set for themselves
• Encourage employees to inspire others and do well
Supercuts March 2010 to Feb 2011
Wilmington, Ma 01887
Shift manager/Hair Stylist, Wilmington MA
• Assisted with educational training classes regarding business and cosmetology
• Responsible for opening and closing the store on time
• Conducted one on one counseling sessions with stylist in reaching their goals
• Prepared work schedules in a timely fashion
• Assisted with scheduling training classes
• Remaining diplomatic and provided Great Customer Service to unsatisfied customers
Contact this candidate