Executive Housekeeper Public Areas

Jill Lynn Garcia

**************@*****.*** linkedin.com/in/jill-l-garcia 775-***-****

Executive Housekeeper

Process driven, hands-on hospitality executive frequently recruited to transform poorly maintained and underperforming properties and teams, employing a talent for innovative solutions, design, attention to consequential details,

and exceptional ability to recruit, train, and motivate staff with superior bottom-line results.

Fully bilingual—English and Spanish.

Customer Experience: Conduct daily audit of in-house and online guest comments, implementing mitigation strategies to ensure guest satisfaction and drive rapid improvements in ratings for cleanliness and service.

Staff Effectiveness: Mentor individuals for professional advancement and meticulously monitor performance, personally inspecting guest rooms, public areas, and back of house using modern technologies. Routinely train teams in all aspects of housekeeping operations, including chemical handling, management of biohazards, and

all OSHA requirements.

Bottom-line Results: Promote significant improvements in critical performance measures—occupancy, cleanliness and satisfaction ratings, employee accident and turnover rates, and materials and inventory costs—through careful monitoring, process improvements, and savvy vendor negotiations.

Professional Experience

VAIL RESORTS 2020–Present

All public areas; 29 restrooms, clubhouse, golf course, executive and staff offices 5 full-time and 35 contract staff

Executive Housekeeper, Mountain Operations—Northstar California Resort, Truckee, CA

Hired to refurbish and reopen a neglected winter resort property. Established cleaning protocols in compliance with California COVID-19 standards; trained and monitored staff to provide an exceptional guest experience.

Detected and reduced payroll fraud 90%.

Negotiated favorable pricing for new chemicals, equipment, uniforms, and gear.

SIERRA PROFESSIONAL CLEANING SERVICES, Reno, NV 2012–2020

All-inclusive residential cleaning service specializing in luxury homes and apartments 2 staff

Proprietor

JACOBS ENTERTAINMENT—Sands Regency Casino Hotel, Reno, NV 2017–2018

833 rooms 42 full-time staff

Director of Housekeeping

Restructured and managed Housekeeping operations, mitigated safety issues, and boosted guest satisfaction through consistent, high quality service. Renovated guest rooms and employee environments and modernized pool area, consistently attracting both out-of-town and local guests.

Overcame severe staff shortages in first 60 days—from 6 housekeepers to 42—with innovative, legally compliant recruitment strategies. Single-handedly trained teams in both English and Spanish.

Recommended and implemented guest room upgrades that more than doubled room rates and attracted higher caliber clientele.

Jill Garcia **************@*****.*** 775-***-**** Page 2 of 2

THE SERVICE COMPANIES 2006–2010; 2016

Providing quality turn-key housekeeping, stewarding services, EVS cleaning of public areas to casinos, hotels, and resorts in 33 states

Director of Operations, Hotel and Public Areas—Hard Rock Hotel and Casino, Stateline, NV (2016)

Recruited by THE SERVICE COMPANIES General Manager for stellar track record at Boomtown. Charged with restructuring Housekeeping Operations for underperforming property—24-hour casino, 750-room hotel, 6 restaurants, and all public areas. Interviewed, trained, and directed 86 staff members.

Established structural and process changes that improved employee performance, morale, and retention.

Elevated abysmal customer satisfaction scores 115% in less than 5 months.

Director of Operations and Executive Housekeeper—Boomtown Hotel & Casino, Verdi, NV (2006–2010)

Brought on and lived onsite to refurbish and transform understaffed, underperforming 368-room hotel / casino, RV park, and 4 restaurants. Recruited, trained, and managed 150 team members.

Raised guest ratings from 2 to 5 stars and drove weekend occupancy from 38% to 90% in 6 months.

Reduced voluntary staff turnover to nearly zero. Slashed employee accidents 97% through regular training, strong OSHA partnership, and process improvements.

LANDCORP, Phoenix, AZ 2011–2012

Hospitality & building maintenance provider of experienced hospitality management staff

Director of Operations, Northern California and Northern Nevada

Trained and managed contract labor and direct employees servicing multiple properties, including The Montreux Country Club (5-star) in Reno and The Ritz Carlton (5-star) at Northstar / Lake Tahoe. Administered HR and payroll and served as liaison between client executives, vendors, and LandCorp.

Raised cleanliness score from 37% to 97% in less than 6 months at Ritz Carlton.

HOSPITALITY STAFFING SOLUTIONS (HSS), Marietta, GA 2010–2011

Renovation and staffing solutions for the Hospitality Industry 450 rooms 100 back-of-house staff

Director of Housekeeping (onsite)—Isle of Capri and Lady Luck Hotels, Black Hawk, CO

Recruited by CEO, formerly of The Service Companies, to assist in renovation, unification, and staffing of 2 newly acquired adjacent hotels. Recruited, trained, and managed staff; developed and implemented employee recognition and motivational programs. Oversaw procurement, inventory control, and lost and found.

EARLIER EMPLOYMENT

Built a solid career from the ground up, with a focus on housekeeping operations in hotels and resorts. Rapidly advanced from Concierge to Director of Operations at luxury properties in the U.S. and the Dominican Republic.

Education & Training

ACCOR ACADEMY, Arlington, TX

Certificate of Completion—8-week training program in all aspects of Hotel General Management

MORTON COLLEGE, Cicero, IL

Completed 2 years of study toward AA Degree in Business

UNIVERSIDAD APEC— Administración Hotelera y Turismo, Santo Domingo, Dominican Republic

Completed 67% of requirements for BA in Hospitality Management & Tourism

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