Customer Service Pick Up

Glasford, IL ***** 309-***-**** *****************@******.*** WWW: Bold Profile

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KARRIE HAHN

PROFESSIONAL SUMMARY

Driven professional with a proven track record of delivering high customer satisfaction and efficient route optimization, notably with Instacart Shoppers. Skilled in tech-savvy app navigation and strong communication, adept at fostering positive relationships and adapting to change. Demonstrates an upbeat attitude and a commitment to excellence, enhancing company reputation through outstanding service. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

SKILLS

Positive Attitude and Demeanor

Strong Communication Skills

Patience and Empathy

Safe Driving Practices

Effective Multitasking

Proper lifting techniques

Flexible schedule availability

Adaptability to Change

Route planning and optimization

Understanding Store Layouts

Tech-Savvy and App Navigation

Upbeat and Outgoing Attitude

WORK HISTORY

FULL SERVICE SHOPPER 04/2020 to Current

Instacart Shoppers

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Reviews orders prior to pick up for accuracy and purchase-by dates.

Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Resolved customer issues promptly, promoting a positive experience for all parties involved.

Managed multiple order deliveries simultaneously, ensuring timely completion without compromising quality.

Expedited checkout processes by organizing purchases effectively on the conveyor belt and utilizing digital payment options when available.

Strengthened customer trust and loyalty through clear communication regarding order updates and delivery expectations.

Maintained strong relationships with store personnel to ensure seamless communication during the shopping process.

Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Contributed to team objectives in fast-paced environment.

Developed and maintained strong working relationships with professionals within assigned territory.

DOOR DASH DRIVER 04/2020 to Current

Door Dash, Peoria, IL

Followed all relevant traffic laws and safety regulations.

Utilized GPS and other navigation tools to plan routes and stay on schedule.

Delivered goods and products to customer on time and in excellent condition.

Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Demonstrated strong knowledge of geography and local roads for optimal route selection.

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Kept detailed mileage and fuel reports to track overall fuel costs.

Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.

Maintained clean and organized vehicle, enhancing professional image of company.

Addressed and resolved customer inquiries and concerns, fostering positive relationships.

CUSTOMER SERVICE REPRESENTATIVE 08/2016 to 08/2020

Lowes, Wasilla, AK

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Participated in training programs to enhance product knowledge and customer service skills.

Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Delivered prompt service to prioritize customer needs.

Educated customers about billing, payment processing and support policies and procedures.

EDUCATION

Canton High School, Canton, IL

High School Diploma, 05/1999

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