Project Manager Account Executive

Hany Hassan

Assiut • +201********* • *******@*****.*** • linkedin.com/in/hany-hassan-53787267

"Driven professional seeking dynamic opportunities as an Operation Manager, Account Executive, Project Manager, or Executive Coordinator. I am passionate about gaining experience and expanding my knowledge in these roles to make impactful contributions. I am ready to bring dedication, skills, and a fresh perspective to your team." WORK EXPERIENCE

Silicon Waha • Asyut, Egypt • 03/2020 - 10/2024

Executive Coordinator

Ideaspace • Asyut, Egypt • 08/2019 - 03/2020

Operations Manager

Garonz Egypt • Asyut Governorate, Egypt • 07/2018 - 02/2020 Site Manager & Admin

• Fully responsibile for managing the area and ensuring smooth operations. Supervise security, maintenance, and cleaning service providers, ensuring the implementation of daily, weekly, monthly, and yearly work plans.

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Follow up with clients within the area to ensure their satisfaction with the provided services.

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• Address client inquiries and resolve any issues that may arise.

• Coordinate with external and internal entities to ensure efficient execution of work plans. Prepare and send daily, weekly, monthly, and yearly reports regarding all activities within the area.

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Oversee all branch operations including financial management and administrative duties.

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• Managing teamwork and ensuring they have the resources and support needed.

• Handle assets and tools, ensuring their proper use and maintenance.

• Collaborate with management in developing and implementing events and training.

• Building networks and partnerships with communities.

• Contracting with other partners.

• Purchasing requests

• Expenses

• Supporting in deployment and procurement

Liaise with the head office and internal teams to align branch activities with overall company objectives.

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Supervising and supporting the branch team, fostering a collaborative and productive work environment.

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Success Academy • Egypt • 02/2018 - 08/2018

Branch Manager

Arabian Company For Trading ACT • Asyut Governorate, Egypt • 02/2018 - 07/2018 Branche Manager

GlobeMed Egypt • Cairo,Egypt • 08/2016 - 01/2018

District Manager

Senior Field Service Representative

CIC • Giza Governorate, Egypt • 05/2011 - 08/2017

GIS Specialist

GlobeMed Egypt • Cairo Governorate, Egypt • 11/2014 - 08/2016 Customer Service Representative

• Implementing and monitoring branch strategies to achieve business goals. Addressing and resolving any operational issues promptly to maintain optimal branch performance.

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Oversee all branch operations including financial management and administrative duties.

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Manage relationships with instructors, ensuring they have the resources and support needed.

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• Handle assets and tools, ensuring their proper use and maintenance. Collaborate with management in developing and implementing the educational strategy plan.

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Resolve any issues or concerns raised by students, ensuring their satisfaction and success.

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• Coordinating transportation and shipping logistics to ensure timely delivery of products.

• Managing and supervising branch staff, providing training and support as needed.

• Foster relationships with clients and suppliers to expand business opportunities.

• Monitoring market trends and competitor activities to adapt strategies accordingly.

• Resolve issues related to the medical network within the sector.

• Train employees on the use of new company technologies.

• Develop new contracts and expand the medical network within the region.

• Ensure smooth operation of all activities and maintain high standards of service.

• Acting as a central point between customers and provider (Misr International Hospital)

• Supervision at the service level presented to customers

• managing relations directly between provider and customers

• Working as a Geographic information system

Receiving calls from customers (clients) and providers handling their requests and getting the medical approvals

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YAT Learning Centers • Giza Governorate, Egypt • 07/2014 - 11/2014 Account Coordinator

ECCO Outsourcing • Cairo Governorate, Egypt • 04/2012 - 07/2014 Customer Service Representative

World Food Programme • Asyut Governorate, Egypt • 06/2010 - 08/2011 Senior Project Coordinator

EDUCATION

Master's degree in Education and agriculture

Ain Shams University • GPA: Good • 01/2015 - 12/2017 Bachelor's degree in Education

Assiut University • GPA: Very Good • 09/2004 - 06/2008 Teaching French Language

CERTIFICATIONS

Entrepreneurship-i-customer-discovery • 10/2024 - Present Quantic School of Business and Technology

Manage client accounts, ensuring they receive the best service and support for their educational needs.

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• Coordinate with instructors to schedule and organize courses and training sessions. Handle administrative tasks related to client accounts, including billing and documentation.

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Assist in the development and implementation of marketing strategies to promote courses.

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• Address client inquiries and resolve any issues promptly to ensure client satisfaction.

• Maintain accurate records of client interactions and transactions. Collaborate with internal teams to enhance the quality and delivery of educational services.

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• Vodafone & TE Data accounts

• Handling customers and following their inquiries and complaints.

• Sales and Info Account.

• complaints account.

• Create and manage the project database to ensure accurate and efficient data storage. Coordinate with relevant authorities and supporting entities to facilitate project implementation.

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Oversee logistics for the project, including transportation, storage, and distribution of resources.

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• Integrate technology into the project execution to enhance efficiency and effectiveness. Introduction to Cybersecurity • 09/2024 - Present

Cisco

Project Manager Ebusiness (PME) • 02/2021 - Present Ahmed Elgarhy

Certified Occupational Health and safety administration • 04/2020 - Present USIA Nationwide Security

Graphic Design Specialization • 03/2020 - Present

Coursera

Project management Professional PMP • 10/2024 - 12/2024 EDRAAK

Climate, Biodiversity, and Human Society • 09/2024 - 10/2024 IBM Digital Talent for Business (IBMDT)

English Conversation I • 10/2024 - 10/2024

British Council

(TQM)Total Quality Management • 08/2023 - 09/2024

ISO Integrated Solutions

SKILLS

ArcMap, Branch Management, Community Outreach, css, css3, Customer Relationship Management (CRM), Customer Service, Enterprise Manager, Executive Team Member, Geographic Information Systems (GIS), Graphic Design, HTML, HTML5, JavaScript, jQuery, Logistics Management, Marketing, Microsoft Office, Network Administration, Office Administration, Office Operations, Operations Administration, Operations Management, Project Management, Project Planning, Remote Sensing, Site Management, Software Deployment, Strategic Planning, Supply Chain Management, Team Leadership

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