Customer Service Representative
Resume:
Royston Meredith
Coconut Creek, FL *****
******************@*****.***
To obtain a Customer Service position with a leading organization that will utilize my previous work experience and abilities to be an asset to their success. Work Experience
Patient Advocate
Reliable diagnostics-Deerfield Beach, FL
October 2023 to Present
• Provided empathetic support to patients, ensuring their concerns and questions about diagnostic tests were addressed promptly and effectively.
• Acted as a liaison between patients, healthcare providers, and insurance companies to facilitate a smooth diagnostic process and resolve any issues.
• Educated patients on diagnostic procedures, test results, and follow-up care, ensuring they fully understood the process and their health journey.
• Managed patient cases by reviewing medical records, and providing follow-up communication.
• Handled patient grievances, working closely with internal departments to resolve issues in a timely and satisfactory manner.
• Maintained confidentiality and compliance with all healthcare regulations, including HIPAA, while managing sensitive patient information.
Brand Specialist
Global Response (Vineyard Vines)-Margate, FL
March 2022 to February 2023
• Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing product information in a friendly and professional manner.
• Assisted customers with order placement, tracking, and returns, ensuring a seamless shopping experience both online and in-store.
• Maintained up-to-date knowledge of Vineyard Vines products, promotions, and policies to provide accurate and relevant information to customers.
• Handled a high volume of calls and emails daily, achieving consistently high customer satisfaction scores.
• Collaborated with internal departments, including shipping and inventory, to resolve order issues and meet customer expectations.
• Processed payments, refunds, and exchanges while adhering to company policies and ensuring customer satisfaction.
• Actively contributed to team sales goals by recommending products and upselling, driving additional revenue for the company.
Customer Service Representative
Your home Advantage (Humana)-Deerfield Beach, FL
September 2021 to March 2022
· Responsible for contacting customers through outbound calls and emails for their complimentary appointments.
· Accountable for accurately scheduling clients with nurses.
· Assist with verifying account information and maintaining accurate documentation into the database.
· Liable for providing excellent customer service while being courteous and friendly. Customer Service Representative
Teleperformance (Sprint)-Boca Raton, FL
April 2020 to September 2021
· Responsible for handling heavy inbound telephone calls for corporate and business accounts.
· Accountable for resolving customer complaints via inbound and outbound calls as well as live chat.
· Assist with retention and maintaining business accounts.
· Liable for verifying account information and maintaining accurate documentation into the database.
· Responsible for assisting with taking payments of orders and providing refunds/exchanges.
· Accountable for supporting customers with technical support on devices.
· Liable for providing exemplary customer service to all customers through the phone and email. Education
GED
South Shore High School - Brooklyn, NY
May 2010 to May 2010
Skills
• Patient Care (2 years)
• Live Chat (2 years)
• HIPAA (2 years)
• Technical Support (5 years)
• Upselling (5 years)
• Cold Calling (2 years)
• Insurance Verification (1 year)
• Medical Records (1 year)
• Employee Orientation (6 years)
• Negotiation (5 years)
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