Customer Service Quality Control

Jared D Hummel

************@**.*** 407-***-****

I have over 22 years of experience in management. I work well under pressure and know how to maintain and elevate any department in which I work and manage. I have extensive retail customer service skills and cultivate that within everyone I train and manage.

Skills and Qualifications

Management

Strategic Thinking

Loss Prevention

Business Planning

Financial Management

Excellence in managing staff

CPR Training

Computer Training

Blood Borne Pathogen Training

First Responder Training

AD Forecasting

Profit & Loss Reporting

Shrink Reporting

Outlook

Electronic pallet Jack Certified

Chain Tracking

Staff Training

Evaluations

Organizational skills

Leadership Skills

Customer Service

Food Safety and Handling Certified

Quarterly Audit Management

OSHA

Floral Arrangement Management

Staff Scheduling (Oasis)

Disciplinary actions

Experience

Produce Department Assistant Manager: Fresh Market/ Orlando 2020- Present

Jenny Mallamace- 386-***-****

Manages departmental staff of between five to fifteen employees, ensuring quality control, and safety protocols are being upheld and followed. Creates work schedules, performed OTJ training to all staff members. Orders products and supplies weekly or as needed. Performs audits on inventory. Inspected department for quality and freshness. Managed inventory for floral and produce departments. Trained employees for both areas, and conduced evaluations on employees based on company policy. Operates as store manager for open procedures or closing procedures as needed.

Produce Department Assistant Manager: Publix/ Orlando 1998- 2020

Supervised staff of between six to fifteen employees, ensuring quality control, and safety protocols are being upheld and followed. Created weekly schedules, performed OTJ training to all staff members. Performed daily audits on inventory. Inspected produce for quality and freshness based on company policy. Managed inventory for floral and produce departments. Trained employees for both areas, and conduced evaluations on employees based on company policy. Open

Produce Department Clerk: Publix- Fulltime/ Orlando 1994-1998

Stocked floor, unloaded truck delivery, rotated products to ensure freshness, cut and produced grab and go items. Performed all other tasks assigned by management.

Bagger: Publix- (Part-Time)/Orlando 1992-1994

Assisted cashiers with bagging, retrieved carts within the parking lot. Assisted customer to their cars with their purchases. Performed all other tasks assigned by management.

Education & Training

Valencia College: Orlando, FL 1993-1996

General Studies

Publix Supermarket Management Training Program (1998)

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