Customer Service Call Center

Keenya Jones

**** ******* ** *******, ** ***** (cell) 901-***-**** email: *************@*****.***

SUMMARY

Experience in various functions with focus in customer service. High driven professional with proven ability to multi task, communicate effectively, and produce profitable results. Exceptional ability to maintain a positive attitude under pressure and welcoming the challenge and responsibility of producing desired results quickly and effectively.

PROFESSIONAL WORK EXPERIENCE

Disney Call Center, Memphis, TN

Customer Service Rep (11/2021 -Present)

Answer Inbound/Outbound calls

Train New Hires

Equipped to work multiple job functions/departments

Ability to operate all systems, headset devices, and computers

Complete and maintain all required tasks in timely manner

Email customers regarding orders, damaged goods, replacements, and refunds

Management

Nike, Memphis, TN

Material Handler (05/2015 -10/2021)

Scanning Clerk

Train New Hires/Management Skills

Equipped to work multiple job functions/departments

Ability to operate machinery, hand held devices, and computers

Complete and maintain all required tasks in timely manner

Backup Exceptions Processor create labels for repositioning & damage correction purposes

Ensure line flows properly with little to no issues; Troubleshoot all issues before reaching out to

Management

O’Taste and See Restaurant, Memphis, TN

Assistant Manager (01/2013 to 05/2015)

Manage employees and front office to ensure business is properly running and customers are satisfied.

Meet with businesses to solicit new business and ensure current customers are receiving great service.

Create meal plans for catering events.

Complete invoices to provide to customers for payments. Complete accounts payable entries for payments received.

Customer Service Representative (03/2013 to 01/2014)

Greeted customers upon entrance. Confirmed food and catering orders. Prepared food to customer satisfaction. Delivered orders to current business customers. Utilized cash machine to check out customers.

Monitored inventory for out of stock items and overages. Placed ordered to supplier for need products and supplies.

Maintained cleanliness of restaurant.

AT&T, Memphis, TN

Quality Assurance Inspector

Inspected and tested quality of all incoming telecommunications devices prior to being shipped to national chained retail stores. Ensured standards and specifications are of customer are met before shipping.

Entered all discrepancies into Red Prairie System. Recommend actions to resolve defect issues.

Ensured sure all safety and compliance requirements are being met. Certified that products are up to company standards and satisfaction.

Iron Mountain, Southaven, MS

Data Entry Clerk

Scanned documents for various companies including medical and legal companies into document storage system to ensure compliance for storage retention and confidentiality.

Provided customers with requested copies of client documents within 24 hours.

EDUCATION

Westwood High School, Memphis, TN 1993

High School Diploma

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