Medical Records Center

Dђяџю BљюћјђћѠѕіѝ

Waco, TX ***** • 636-***-**** • ********************@*****.***

Professional Summary

Respectful Medical Records Specialist with superior attention to detail and skill in evaluating and correcting health records. Bilingual go-getter with expertise scanning and indexing medical records to appropriate charts. Excellent work ethic and exemplary time management skills, demonstrated over 20 years of industry expertise.

Skills

Records review

Medical billing code accuracy

Verbal and written communication

Good listening skills

Teambuilding

Training & Development

Leadership

Responsible

Relationship-Building

Composed and Professional Demeanor

Work History

Medical Records File Clerk, 03/2018 to 06/2020

Mercy Hospital & Medical Center – Winfield, MO

Kept accurate log of all requests for medical information and records. Interacted and communicated easily with department personnel and public. Maintained accuracy, completeness and security for medical records and health information. Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

Auditing Patient Records for Doctor errors and missing reports. Patient Account Representative, 11/2016 to 03/2017 Universal Health System – Las Vegas, NV

Compiled and reviewed medical charts.

Assisted patients in filling out check-in and payment paperwork. Took copayments and compiled daily financial records. Explained plans for treatment and payment options. Reviewed and corrected claim errors to facilitate smooth processing. Generated monthly statements to check outstanding balances. Utilized computer programs to create invoices, letters and other documents. Responded to patient, family and external payer inquiries. PBX Operator, 11/2008 to 10/2016

Rancho Springs Medical Center – Murietta, CA

Received incoming calls and paged individuals and departments over PA system. Performed clerical work such as sorting mail, restocking supplies and typing documents. Managed a Multiple-line switchboard system for busy Hospital. Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Trained and mentored new PBX operations employees. Created and maintained company phone directory with current extensions and staff information.

Operated digital paging system to notify recipients of incoming calls. Patient Access Representative, 06/2005 to 08/2008 St. Rose Hospital – Henderson, NV

Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.

Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.

Reviewed and corrected claim errors to facilitate smooth processing. Explained plans for treatment and payment options. Compiled and reviewed medical charts.

Took copayments and compiled daily financial records. Balanced deposits and credit card payments each day. Radiology Scheduler, 10/1999 to 03/2005

Riverside MRI Center – Riverside, CA

Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures.

Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields.

Reported findings to physicians with priority on abnormal results to achieve prompt patient treatment.

Collected visual images of patients' anatomy to provide physicians with information for diagnosis and treatment of acute and chronic concerns. Managed aseptic techniques to control infection risk and protect both patients and staff. Customer Service Representative, 13/1998 to 10/1999 Preferred Health Management – Woodland Hills, CA

Answered customer telephone calls promptly to avoid on-hold wait times. Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Responded to customer requests for products, services and company information. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Provided primary customer support to internal and external customers in fast-paced environment.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Data Entry Clerk, 03/1997 to 08/1998

FPA Medical Management – Canoga Park, CA

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Entered numerical data into databases with speed and accuracy using 10-key pad. Added documents to file records and created new records to support filing needs. Outlined appropriate processes and procedures to fulfill and complete inquiries. Verified accuracy and validity of data entered in databases Evaluated source documents to locate information needed for each data entry field. Obtained scanned records and uploaded into database. Patient Access Coordinator, 13/1992 to 03/1997

St. Josephs Medical Center – Burbank, CA

Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.

Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.

Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Explained plans for treatment and payment options. Generated monthly statements to check outstanding balances. Took copayments and compiled daily financial records. Assisted patients in filling out check-in and payment paperwork. Reviewed and corrected claim errors to facilitate smooth processing. Education

High School Diploma: 06/1970

Bell Gardens High School - Bell Gardens, CA

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