Customer Service/ Inventory Management
Resume:
Travell Dunn
Homewood, IL *****
*************@*****.***
Detail-oriented professional with over 4 years of experience in retail and customer service, complemented by a year of landscaping and procurement experience. Skilled in scheduling, inventory management, and procurement operations.
Served as an assistant to a business manager, where I developed a solid foundation in administrative support and operational management. Proven ability to balance multiple responsibilities while maintaining a high level of organization and efficiency. Currently employed in a role since 2022, seeking to leverage my diverse skill set in a COMMUNICATIVE and GROWTH-oriented environment. Authorized to work in the US for any employer
Work Experience
Guest Service Representative/Technology specialist Target-Orland Park, IL
October 2022 to Present
Target - Customer Service, Fulfillment, and Electronics
• Provided exceptional customer service at the front desk, handling returns, exchanges, and inquiries in a fast-paced retail environment.
• Managed inventory and upkeep of electronics, ensuring product availability and organization to optimize customer shopping experiences.
• Conducted regular inventory audits and tracking, identifying discrepancies and working with the team to resolve issues efficiently.
• Assisted with fulfillment operations, processing online orders and ensuring timely, accurate order pickups for customers.
• Collaborated with cross-functional teams to maintain store presentation and uphold merchandising standards in the electronics department.
• Trained and supported new employees in inventory management practices and customer service procedures.
Office Assistant
Numun LLC-Chicago, IL
January 2022 to Present
• Managed shipping and receiving of products, ensuring timely and accurate delivery.
• Assisted with inventory management, tracking stock levels and coordinating restocks as needed.
• Traveled for business meetings and operational tasks, providing logistical and administrative support.
• Handled inbound and outbound calls, coordinating with clients, suppliers, and partners.
• Supported production processes when necessary, ensuring quality and efficiency in product creation. Warehouse Associate
UPS-Bedford Park, IL
July 2022 to October 2022
Unloading and organization of shipment trucks
Store Associate
Meijer-Flossmoor, IL
September 2020 to January 2021
• Efficiently stocked shelves and ensured accurate product placement to maintain inventory levels and product availability.
• Maintained store appearance by organizing aisles, ensuring displays were clean, and addressing any safety or cleanliness issues.
• Handled customer service requests, assisting shoppers in locating products and providing information on store offerings.
• Loaded and unloaded deliveries, ensuring inventory was handled safely and stocked promptly on the sales floor.
• Conducted zoning tasks by organizing and straightening merchandise to enhance the overall shopping experience for customers.
Warehouse Worker
Amazon Fulfillment Associates-Chicago, IL
August 2018 to February 2019
Picked, sorted, and processed multitude of products in a fast paced environment. Education
High school or equivalent
Skills
• Payment processing
• Cash handling accuracy
• Organizational strengths
• Hospitality
• Time management
• Management
• Conflict management
• Guest services
• Communication skills
• Retail sales
• Supervising experience
• Computer skills
Certifications and Licenses
Driver's License
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