Project Manager Customer Service

CLARA J. THORNE

Corporate Project Manager seeking opportunities in People Operations

West Chester, PA 610-***-**** ************@*****.*** linkedin.com/in/clarathorne Innovative, experienced, reliable professional with leadership, development, and employee training experience in project management. Congenial extrovert with expertise in detailed, precise work and exceptional customer service skills. Comfortable advising both external customers and peers. Creative thinker sought after to assist in varied customer facing tasks and employee development activities.

SKILLS & EXPERTISE

Public speaking

Team leadership

Client coordinator

MS Office Suite

Onboarding

Presentation training

Speech Evaluation/

Feedback

Customer Service

PROFESSIONAL EXPERIENCE

TECA RESTAURANT West Chester, PA 2024-present

Office and Events Assistant

• Administer details related to private events from initial inquiry to final details on the day of the event. Gather essential details including date, size of party, vision/style of event, as well as menu choices. Collect reservation deposits and record final revenue. Teca boasts a large space capable of hosting upwards of 150 people as well as two other spaces for parties of up to 30 people. Events are held 6-7 days a week

• Assist Executing Events Manager, General Manager and Owner with restaurant and office tasks like advertising for open roles, tracking purchases, and maintaining office supplies.

• Answer business telephone and take reservations prior to arrival of Front of House staff MOODY’S ANALYTICS West Chester, PA 2020- 2023

Associate Project Manager

• Hosted over 40 client meetings per quarter, coordinated sales team, presenting economists, and clients. Regular contact with clients contributed to an 90% retention rate.

• Managed internal projects in Economics, Research, Consumer Credit promoting products such as Mortgage Portfolio Analyzer and CreditForecast. Helped develop new initiatives and products, training, and career development as member of the Project Management Office

• Managed partnership with Equifax, an important external partner. Submitted quarterly revenue sharing reports to stakeholders

• Submitted reports tracking employee time utilizing SalesForce

• Led group-wide Presentation Skills workshop, a monthly group meeting to improve both speaking and web presenting, especially in the “work from anywhere” atmosphere

• Created monthly department newsletter utilizing Sharepoint Administrative Coordinator 2012-2020

• Special Events Assistant- assemble presentation materials, greet clients, proctor conference calls, assist at off-site conferences for industry professionals

• Interview process-arrange and execute job candidate seminars utilizing A/V equipment

• Reception and Office Management duties including ordering office supplies, kitchen needs and party/gathering incidentals

• Credit Card Reconciliation utilizing Concur

• Employee Ambassador-Managed the overall onboarding for new joiners MOJO’S POPCO WEST CHESTER, PA 2019-present

Assistant to the proprietor, MoJo’s Artisanal Toffee Popcorn (Part-Time)

• Package, prepare and sell product at weekend markets J.W. PEPPER AND SON, INC. PAOLI, PA 2005-2012

Sheet Music retailer

Sales and Marketing

• Developed business in multiple market areas

• Educated customers about proper use of sheet music and related copyright law

• Trained other staff on standard operating procedures

• Travel to and present at Educator and Church Musician conferences

• Primary retail store employee, assisted walk in customers daily VOLUNTEER ACTIVITIES

Moody’s Business Resource Groups – various roles (2015-2023)

• Co-chair Moody’s West Chester Inclusion Group (2022 – 2023). Advocated for DE&I issues in the workplace, designed internal and external events: o “Managing Up: How to best Advocate for Yourself” April 2023 o “Nutrition and Mental Health” September 2022

• Mentor in Moody’s GENergy, a multi-generation Business Resource Group (2022). Goals included helping coworkers from various generations improve their interpersonal and business relationships and communication styles. Member Global Volunteer Council (2013-2023) part of a team that organized and executed Moody’s Team Up and Up2You (community volunteerism) events as well as multiple collection drives for food, household products, toiletries, and winter wear Toastmasters International (2015-present)

• Active member and former Area Director responsible for overall wellness of 4 area clubs. Organized multi-club contests and encouraged constant member skill improvement. Chester County Pops Orchestra, Board Member (2016-2024)

• Recording Secretary for Board and Advancement Committee

• Volunteer and Front-of-House Coordinator at concerts

• Coordinated promotional materials and printing needs EDUCATION

Master of Arts, Indiana University, Bloomington, IN Bachelor of Music, Moravian College, Bethlehem, PA

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