Customer Service Patient Registration
Resume:
AJUDITH RIVERA
Penn Hills PA ***35
*********@*****.***
Objective: To obtain a position where I utilize my extensive experience Experience
Customer Service/Patient Registration/Phlebotomist II July 2015 – Quest Diagnostics
Responsible for opening and closing of facilities. Greet patients, register patients in Quanam system, verify patient information and health insurance to ensure proper coverage, enter and verify ICD10 codes in billing system, mobile phlebotomy collection of pediatric and geriatric patients, collect/ process specimens, and report patient results to ordering physician via EHR, Fax or phone.
Customer Service/Patient Registration/Phlebotomist/ Lab Assistant I II Jan 2010 - June 2015, Norwalk Hospital, Norwalk CT Traveled to nursing and private homes to obtain blood specimens by performing pediatric and geriatric venipuncture. Responsible for opening and closing of Norwalk Community Health Center laboratory, Norwalk Hospital Cancer Center and inpatient phlebotomy collection. Trained employees on proper venipuncture technique, and hospital policies. Received and processed specimens. Enter and verify ICD9 codes for billing department. Customer Service/Patient Registration/Phlebotomist Aug 2008 - Jan 2010, Quest Diagnostics, Stratford CT Traveled to nursing and private homes to obtain blood specimens by performing pediatric and geriatric venipuncture. Responsible for entering patient data into Care360 database. Enter and verify ICD9 codes with Doctors’ offices. Trained new hire staff in venipuncture techniques, department procedures and protocol. On call 24hr phlebotomy services. Education:
Phlebotomy Technologist, Washington, DC
May 2010
National Phlebotomy Certification
Certified Nursing Assistant Course, Bridgeport, CT Mar 2007
C.N.A Certification
Phlebotomy I and II, New Haven, CT
Dec 2006
State Phlebotomy Certification
ICD9 and ICD10 code training, Norwalk Hospital
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