Customer Service Call Center
Resume:
TIERRA HENDERSON
Starkville, MS *****
*****************@*****.***
Customer service professional with more than 10 years of experience working in call centers. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team leader . Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' need and match them with the right solutions. Authorized to work in the US for any employer
Work Experience
Call Center Representative
Carenet healthcare-Dallas, TX
February 2021 to Present
Center medication adherence calling WellCare members regarding their medication Insurance Agent
Tivly-Starkville, MS
December 2016 to December 2022
Helping customers find the best insurance rate
Remote WFH
Call Center Representative
Sitel-Starkville, Ms
May 2008 to August 2016
Determined charges for services
• requested and arranged for billing.
Read from scripts to promote uniformity
• and consistency in communications.
Analyzed and collected customer
• information to prepare product or service reports. Referred unresolved customer
• grievances to designated departments for further investigation. Processed customer adjustments to
• maintain financial accounts.
Navigated multiple computer systems
• and applications and utilized search tools to find information. Sales Associate
Belks-Columbus, Ms
February 2009 to May 2012
Operated cash register and POS to
• process sales transactions and handle payments.
Drove sales through customer
• relationship building and suggestive selling techniques. Followed up with customers after sales,
• keeping retention levels high and capitalizing on cross-selling Education
HIGH SCHOOL DIPLOMA
Starkville High School - Starkville, Ms, US
Skills
• Building Customer Trust and Loyalty
• Customer Account Management
• Call Documentation
• Responding to Difficult Customers
• Efficient and Detail-Oriented
• Customer Data Confidentiality
• Understanding Customer Needs
• Customer Retention Strategies
• U b d P i i P li B ildi C T dL l Upbeat and Positive Personality
• Customer service
• Sales
• Cash register
• Software troubleshooting
• Manufacturing
• Assembly
• Typing
• Help desk
• Medical terminology
• Technical support
• Windows
• CRM software
• Microsoft Access
• Direct sales
• iOS
• Computer networking
• Upselling
• Inside sales
• Cash handling
• Microsoft Project
Certifications and Licenses
Driver's License
February 2023 to April 2027
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