Patient Care Front Office

FATIMA IDDRISU

Queens, NY ******.*******@**************.*** 646-***-****

CAREER SUMMARY

Dedicated and compassionate Healthcare Administrator with 1+ years’ experience looking for a position to further develop hands-on skills and knowledge while providing excellent patient care. A positive and driven individual with a strong work ethic with an ability to multitask and manage busy patient flow. Trained in front office responsibilities, including appointment setting, medical insurance, billing, and medical records. Demonstrates excellent communication skills and interpersonal skills to work with diverse populations and people within the organization.

AREAS OF EXPERTISE

CPT & HCPS Coding ICD-10 CM Coding Explanation of Benefits/Remittance Electronic Health Records Microsoft Outlook, Word, & Excel CMS-1500 Claim Forms UB-04 Claim Form Customer Service Scheduling Appointments Registering & Checking-in Patients Faxing, Scanning, Copying Managing Providers Schedules Answering Telephones

PROFESSIONAL EXPERIENCE

GREENWICH HOUSE (CENTER FOR HEALING) New York, NY

Secretary/Medical Receptionist 12/2023–04/2024

Scheduled appointments in the 10e11 eCR system using the corresponding visit type with a goal of optimizing productivity for all providers, for both in person and telehealth visits.

Maintained a friendly, positive demeanor over the phone and answered all questions asked.

Scheduled and confirmed appointments for intake, and treatment on the appropriate provider’s calendar.

Obtained and verified insurance eligibility prior to appointment.

Answered phone calls and routed messages to appropriate staff.

Performed other tasks and special projects as assigned by the direct supervisor.

Alerted counselors and providers when the patient arrived for check-in.

EDUCATION & TRAINING

QUEENSBOROUGH COMMUNITY COLLEGE New York, NY

CRPA Foundation and Peers Ethics Training ( CRPA-P) 01/2024

Medication Supported Recovery Certification

GRACE INSTITUTE New York, NY

Healthcare Administration Program 08/2023

Administrative Professional Certification

PARK EAST HIGH SCHOOL New York, NY

High School Diploma 07/2000

VOLUNTEER EXPERIENCE

GEORGIA ENTERPRISE CORPORATION New York, NY

Volunteer 2003–2022

Swept and mopped apartment floors in the living room, bathroom, and hallways.

Cleaned and sanitized bathrooms and ensured that soap and toilet paper was replenished.

Collected rent from tenants and assisted the owner with other tasks assigned.

NURSING ASSISTANCE PROGRAM Brooklyn, NY

Intern 07/ 2000

Checked vital signs such as blood pressure and heart rate.

Assisted with daily activities such as serving meals, feeding patients as necessary, turning, and positioning patients.

Made beds and helped clean rooms.

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