Customer Service Accounts Payable

SK KAMRUL HASSAN

*** ***** ***** *****, ******, TX 75063-Cell: 647-***-****– *************@*****.***

Objective

Proactive dynamic customer service with 25 years of mostly North American (20 yrs. in Canada) and Foreign experience of an Import analyst including sales and Customer service and administrative support with proven success records in high demanding environment including strong analytical and multitasking skills together with financial planning expertise. Adept at developing and maintaining detailed and procedural processes that reduce redundancy, improve accuracy, and achieve organizational objectives. As a Finance skilled personnel, worked effectively to coordinated information and resolved financial problems, in both public and private sectors. The core strength and future goals are top-notch clients support in a fast-paced environment and financial advice to the organization. Financial Academic acquaintance and customer service practical experience will bring tremendous result of success to the organization I will be working for and that is the goal of my life.

Key Strengths

Excellent Customer service

Bachelor degrees in Finance

Collaboration

Administration

Import -Export Air/Ocean/Road/Rail

Teamwork

Compliant resolution

Effective communication

Multitasking

Technical Skills: MS Office Suite SAP Oracle Lois Locus ACROSS

Professional Experience (Starting from most recent profession)

Payment Service Officer (PSO)

Service Canada- Public Service Canada. 2022-Present

Functions performing:-

Customer services experience paying special attention to Client’s fact-findings by cordial conversation. Issue resolution etc.

Maintaining FIRE-fact findings, investigate, research and evaluation process to approve a claim.

Attending each call with enthusiasm and a positive attitude. Receives, handles emergency calls from citizens and generates appropriate service requests; handles challenging and emergent situations with calm knowledge and expertise.

Multiple issue resolutions skills including review and analysis of issues before resolution.

Interpret appraisals, market and financial reports for multiple-unit housing projects.

Deep passionate to listen and genuine intention to help each client in a fast-paced call centre environment or in person.

Preparing reports including accounts payable and receivable and maintenance of documentations in electronic files and updates daily

Microsoft office specialist, prepare weekly reports, inputs and analyze data. Perform other duties as needed.

SK KAMRUL HASSAN

400 White Sands Trail, Irving, TX 75063 - Cell: 647-***-****– *************@*****.***

Logistics and Procurement Coordinator (part-time)

Dyna Care Canada. 2023-Present

Functions performing:-

Knowledge of GMPs, SOPs, Health & Safety procedures, including, OH&S Act & WHMIS

Inputs accounts payable and receivable data, prepare reports.

Dispatching including pickups and deliver medical equipment and accessories.

Ability to lead, provide direction, and assist other call takers in various situations.

Ability to apply policies, procedures, and guidelines relating to emergency and non-emergency situations.

Providing customer service and providing Informations on available materials.

Preparing price quotations for clients, calculating costs of orders and obtaining price quotations from catalogues and supplier.

Logistics/Traffic Coordinator

Teva Pharmaceutical Canada- Scarborough, ON 2019-2021

Functions performed:-

Coordinated export to Europe and America while arranging daily shipping through courier services.

Responsibilities include data entry, analysis and confirm sales order to maintain and meet the scheduled shipment date.

Free Trade Agreements certificates for other countries and USMCA for North American countries.

Knowledge of GMPs, SOPs, Health & Safety procedures, including, OH&S Act & WHMIS.

Supervised warehouse workflow, E-mail, data entry, MS office, SAP MM and Oracle.

Import Analyst

Hudson’s Bay Company– Brampton Head office, ON 2017-2019

Functions performed:-

Solved Import related issues, provide valid documents and sending pre-alert to assigned broker.

Monitored daily shipments across U.S. borders and coordinated with customs broker to ensure that goods were cleared from customs and maintained compliance.

Procurement, payments, invoicing, and analysis functions such as tax receipt and other payables.

Oracle database software in daily use for vendor database and purchase order analysis.

Communicated with clients such as vendors and buyers to resolve payment issues.

SK KAMRUL HASSAN

400 White Sands Trail, Irving, TX 75063 - Cell: 646-***-****– *************@*****.***

Customs Analyst

Vandegrift Inc. Toronto, ON 2013-2017

Functions performed:-

Involved in Import process on behalf of the clients such as contact with vendor, secure proper documents, process customs release, pay duty and taxes, arrange delivery etc.

Created purchase order (PO) based on vendor, material, and various options in SAP.

Prepared report and analysis data for electronics, perishable goods, meat, and dairy products.

Analyzed data for Apparels, Clothing and chemicals both import and export point of view.

SAP MM end user and daily working experiences on client’s database and create Purchasing Order.

Classification Analyst

Livingston International, Toronto, ON 2004–2013

Functions performed:-

Completed Livingston CRM (Customer Relationship Management) Program (part 1 - 15)

Customs release and final accounting on behalf of clients from beginning to end.

Gathered missing information’s from clients, shipper, trucking company, and the drivers.

Prepared customs release for electronics, perishable goods, Fish, chemicals etc.

Release on minimum documentation (RMD), Correction, Fix reject, CFIA and NRCAN

Dealt with PARS, Live, NAFTA, B255, Form A, GPT, LDCT, SIMA etc.

Reviewed NAFTA certificate of origin and Canadian goods return.

Academic Education and Professional Training & Development

(Starting from most recent Gradation)

Academic: -

SAP MM – Pures College, Toronto. 2015-2016

CCS -Certified Customs Specialist- CSCB, Ottawa. 2016

Fundamentals of Project management Certificate- University of Toronto 2012

Diploma in International Business Management - Centennial College, Toronto 2004

Bachelor of Commerce in Finance (Hons. ) Equivalence Certificate- 2002 University of Toronto & ICAS Canada (evaluated Bachelor & Master’s degree in Finance)

Professional Trainings (Occupational): -

SAP MM order management basic experience and Oracle basic day to day functions.

Systems Applications: MS Office, Spreadsheet, PowerPoint, MS Outlook etc.

Dangerous good handling certificate from Dyna Care

Vandegrift Customer care and basic Freight forwarding training.

Vandegrift Excel training.

Livingston Customer Support and Customs Preparation Program (part1-15)

SK KAMRUL HASSAN

400 White Sands Trail, Irving, TX 75063 - Cell: 646-***-****– *************@*****.***

Voluntary Experience

Community helper, event volunteering at PICC since 2014.

Community support work at BARIC, Brampton since 2015

Served as a Deputy Registration officer in the past election.

Language Skills

Language Writing Reading Understanding Speaking

English Excellent Excellent Excellent Excellent

Bengali Excellent Excellent Excellent Excellent

Hindi Poor Poor Good Good

Urdu Good Good Good Good

French Poor Poor Average Poor

Immigration Status and Work Authorization

1.US Permanent Resident and legal to work in the United states

2.Canadian Citizen

References

1.Oasim Bari, Chief Maintenance Engineer (Electrical), Plants

Buffalo Biodiesel, Buffalo, New York.

Phone: 716-***-**** (Office), 908-***-**** (Personal)

2.Dr. Akhtari Chowdhury, Assistant Professor, Texas College, Tyler. TX Phone: 469-***-****

3.Stephanie Eward, Customs specialist, Livingston International, Toronto. Phone: 905-***-**** ext. 24457 ******@**************.***

4.Merissa Hodiwala-Manager- Canada. 416-***-****

Sk.kamrul hassan

Sk. Kamrul Hassan

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