Animal Care Customer Service

AP

AVRIL PHELPS

**************@*****.*** 707-***-**** Phenix City, AL 36869 WWW: Bold Profile

Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

I am also very knowledgeable in the service industry. I have a wide range of experience with ranch work, including animal care, and gardening.

I've also done quite a bit of event preparation in the past. Behavioral Management

Documentation

Meal Preparation

Progress Documentation

Compassionate client care

Mobility Assistance

Basic Housekeeping

Patient Companionship

Relationship Building

Dementia Care

Housekeeping

Personal Hygiene Assistance

Respectful and Compassionate

Emotional Support

Special Needs Care

Elderly Care

Patient Management

Private Care Yountville, California

Caregiver

03/2020 - 08/2024

Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.

Provided companionship for elderly clients by engaging in conversation and participating in recreational activities. Assisted elderly clients with cooking meals and cleaning.

Prepared meals according to dietary requirements and assisted with feeding when necessary.

Administered prescribed medications on a timely basis following care plan instructions.

Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information. Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls. Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.

Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Participated in team meetings regarding client progress or concerns raised by family members.

Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Performed light housekeeping tasks related to the client's care such as Summary

Skills

Experience

laundry and changing linens.

Respected the rights of each individual client while maintaining confidentiality of all personal information.

Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor. Supported bathing, dressing and personal care needs. Maintained clean and well-organized environment for client happiness and safety.

Laundered clothing and bedding to prevent infection. Assisted with meal planning to meet nutritional plans. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Experience with Alzheimer's and end-of-life care.

Double Eagle ranch Napa, California

Property Caretaker/Event Coordinator

01/1990 - 08/2024

Ensured proper maintenance and upkeep of the property grounds, including lawn care, landscaping, and snow removal. Conducted regular inspections of exterior areas to identify any needed repairs or improvements.

Maintained accurate records of all tasks completed, supplies purchased, and equipment used.

Coordinated with outside contractors for major repairs or construction projects.

Secured the premises by locking doors and gates after hours. Responded to emergency calls in a timely manner.

Provided customer service to tenants regarding requests for repairs or maintenance issues.

Organized preventative maintenance schedules for all building systems and equipment.

Assisted with move-in and move-out procedures for tenants. Experience with gardening and ranch work experienced with animal care, cleaning pins feeding and taking care of multiple types of farm animals such as horses, cattle goats, pigs, ducks, geese, rabbits, and chickens Shell Gas Station Napa, California

Cashier/Customer Service Representative

10/2014 - 03/2020

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Issued receipts, refunds, credits or change due to customers. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Stocked shelves with merchandise when needed.

Answered customer inquiries regarding store policies and procedures. Processed returns and exchanges of merchandise in accordance with store policies.

Balanced daily transactions on a computerized point-of-sale system. Conducted price checks for special orders or discounts as requested by customers.

Assisted customers over the phone regarding store operations, product information and order placement.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Ensured compliance with all safety regulations within the store environment.

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.

Identified discrepancies between actual count and register balance; made corrections accordingly.

Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

Followed company security procedures for handling large sums of money. Performed other duties as assigned by management.

Operated cash register or POS system to receive payment by cash, check and credit card.

Private Home Napa, California

Private Caregiver

09/1999 - 10/2007

Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.

Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.

Developed individualized care plans for each client based on their needs and preferences.

Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.

Administered prescribed medications according to physician instructions and monitored for adverse reactions.

Maintained records of client care services provided including changes in condition or treatment plan.

Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care. Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.

Attended continuing education classes to stay current with best practices in the field of private caregiving.

Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions. Helped clients maintain a healthy lifestyle through exercise programs tailored to their needs.

Accompanied clients on recreational activities such as walks or trips to the park.

Assisted with physical therapy exercises designed by a physical therapist or occupational therapist.

Organized medication reminders for clients taking multiple prescriptions throughout the day.

Conducted regular safety assessments of homes in order to identify any potential hazards that could cause harm.

Ensured proper nutrition by preparing meals according to dietary guidelines set forth by doctors or nutritionists.

Walmart Napa, California

Sales Floor Associate

11/2001 - 10/2006

Greeted customers upon entering store and provided assistance in locating desired items.

Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.

Operated cash register to process customer purchases accurately and efficiently.

Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.

Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.

Performed inventory counts on a regular basis to ensure accurate stock levels.

Resolved customer complaints promptly and professionally according to company policies.

Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.

Upheld all safety regulations as outlined by the company's health and safety policy.

Implemented effective visual merchandising strategies to maximize sales potential of products on display.

Saint Helena High School Saint Helena, CA

High School Diploma

06/1988

Education and Training

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