Customer Service Data Entry
Resume:
Julie Allen
***********@*****.***
***Relocating to St. Louis as of November 2024***
EDUCATION:
Lindenwood College, Bachelor of Arts: Business & Retail Marketing Lindenwood College, Certificate of Elementary Education EMPLOYMENT HISTORY:
Leasing Agent - Mandel Group-Milwaukee, WI September to November (Moved back to STL)
● Trained in Fair Housing Act
● Provided amazing customer service and assisted residents with issues or concerns.
● Responded to and converted email and phone leads with prospective.
● residents, into on-site personal tours of the apartment units.
● Processed applications always followed leasing and company practices. Administrative Assistant-Non-Profit - Milwaukee, WI January 2024 to June 2024
● Assisted other departments with data entry projects, organizing documents.
● Upheld confidentiality and handled sensitive information with discretion.
● Handled incoming calls by answering questions or transferring callers to other departments. Customer Service Representative -Innovative Sleep Technologies, July 2023 - September 2023
● Determined the quickest, most effective ways to answer a client's questions, escalating queries and concerns.
● Set up new customers and/or existing customers with new ship-to addresses.
● Entered customer orders and/or confirmed them for export to the coordination team. Administrative Assistant-Scandinavian Design, March 2023 - July 2023
● Followed up with customers about online or store orders using ERP.
● Prepared biweekly payroll, reconcile daily, weekly, and monthly transactions, balance daily cash and credit cards.
● Processed sales transactions, service orders and refunds using ERP. Billing Specialist – Whitefish Bay School District, December 2022 – February 2023
● Processed monthly invoicing, collection of fees, managed account balances and family schedule changes.
● Organized and kept student records.
● Maintained program employee records and contracts. Office Manager - Faith United Methodist Church, January 2022 – March 2023
● Produced bulletin, newsletter and slideshow presentation weekly.
● Maintained database for members, attendance, addresses and budget items.
● Entered and submitted payroll for church employees.
● Ran Balance Sheet/Income and Expense Reports monthly. Registration Specialist -370 Lakeside Park, City of St. Peters, February 2019 - August 2020
● Communicated effectively to answer questions; dealt with concerns; looked for opportunities to aid guests and deliver exceptional customer service.
● Helped with development and implementation of new procedures and work schedules and on-the-job training about safety, use of equipment and work methods.
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