Social Media Customer Care
Resume:
GRACE MAKOHA
*************@*****.***
TIN 101*******
PERSONAL STATEMENT.
I am passionate about achieving results and not give excuses for anything, create an impact in everything I do, always find a solution to a problem and not complain about it, listen to everyone and not marginalize, hold others’ hand to grow and not leave them behind, positivity is my possession, I use people’s weaknesses do know their strengths. I have an eye for detail, am not driven by emotions but by passion, resilient and able to adjust with the environment, passionate and patient.
KEY COMPETENCES
Accounting software, Tally 9 and quick books, and open to learning more. Microsoft Office Applications, especially in Word, Excel, PowerPoint presentation with internet and E- mail usage and HRIS such as bamboo HR, Fareclock and ERP system. Customer care and Interpersonal skills, Team work Skills, Procurement and Inventory Management, petty cash Management, People Management.
WORK EXPERIENCE.
May 2021 to date: COMMUNICATIONS ASSISTANT – VICTORIOUS EDUCATION SERVICES
My major role is to handle feedback, with this I directly work with clients of the institution, taking their inquiries, complaints which come in via telephone calls, massages, and social media or physically at the desk. I am tasked to forward what I cannot handle to the responsible offices and ensure the client gets feedback.
Organizing school meetings, Parents’ meetings, celebrations and other school activities both in and out of school.
Ensuring a warm reception for our clients, that is making sure all the logistics are in place, clean office environment to ensure comfort for all visitors.
Follow up on the school activities on the term term planner to ensure they are well organized and none is missed.
Ensuring that all communication going out to clients is well organized, edited and approved and sent out in time.
March 2016 to April 2021: ADMINISTRATIVE ASSISTANT/ HUMAN RESOURCE OFFICER - APPLIANCE WORLD LTD
As an HR officer, I handled expatriates, this involves the whole process of recruitment and ensuring their travel into the country.
Training, supervising the front desk to ensure good client reception and service, following up on customers’ complaints rose through the reception and other departments to ensure they are well handled.
Preparing weekly customer satisfaction reports and complaint status and presenting to the MD.
Payroll Management, updating all HR software, training staff on how to use the software, performance checks of all staff, health and safety of all field staff, monthly budgets for staff welfare.
Preparing monthly budgets for staff welfare and other logistics, preparing reports of actual expenditure Vs. budget.
Preparing official documents for expatriates which include their visas, special passes, work permits and their passports.
Monitoring all departments, ensuring proper departmental reports for presentation to the board of directors.
Ensuring that all projects have valid contracts between the clients and the company, legal and binding.
Application and storage of all legal documents for company assets like vehicles, land and buildings, it includes ensuring that all assets and goods are insured, and also ensuring that the furniture is in good condition for staff use.
Working hand in hand with the imports team to ensure timely placing orders for imports and clearing the items when they arrive.
Managing the day to day programs of the MD, ensuring that all meetings scheduled are attended, following up on minutes and resolutions from respective meetings.
Ensuring that the payroll is in order, checking staff attendance, and ensuring that staff salaries are paid in time.
Handling the recruitment process for staff both expatriates and Ugandan natives, casual laborers and permanent staff.
May 2014 to Jan 2016: ACCOUNTS/ADMINISTRATION ASSISTANT - BITCOM DELTA EA LTD
Responsible for;
As an administrator, I handled all company documents, ensuring that they are up to date and well stored, applications for work permits for foreign staff, special passes and visas.
Handling accounts receivables, payables, bank and cash reconciliation, petty cash management, and customer accounts update and debt collection.
Inventory management, managed stock, procurement and supplies procedures, materials in and out procedures.
Filing monthly e-returns for PAYE, VAT and NSSF returns, application for tax clearance documents.
Managing the CEO’s work schedule, appointments, travel bookings.
Monitoring the company’s fleet, managing the fuel cards, ensuring that all vehicle related documents are valid, handling insurance payments and claims. HOBBIES
Meeting targets, Team building, Travelling, Adventuring new fields to learn more things. Charity, People management.
REFERENCES Phone(s)
Mrs. Reenah Kakuru +256-***-******
PA Communications ***@*******************.**.**
Victorious Education Services
Dr. JT Nyangenya +256-*********/ 782730595
Managing Director ****.**.**@*****.***
JT Nyangenya and Associates
Plot 49 Ntinda II Raod, Naguru
Provia Ayebale +256-*********
Administration Manager ******@**************.**.** Appliance World Ltd
Plot 1-5 Spring Close, Bugolobi
Contact this candidate