Customer Service Medical Billing

TONIA MCMILLAN

**** ******** ***** ***** ********, FL 33815 863-***-**** ********.**@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, backed by retail experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Attention to detail needed to maintain high levels of accuracy.

Work well as part of a team and maintain a professional and positive environment.

Strong organizational and problem-solving skills with ability to establish priorities to meet timelines.

Microsoft Office Applications – Word Type 40 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Ultimate Medical Academy – Lakeland, FL 07/2022 – 05/2024

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Arbor Oaks Assisted Living Facility – Lakeland, FL 09/2022 – 01/2023

Dietary Server

Prepared food orders, paid close attention to detail to ensure accuracy of special dietary requirements, and maintained clean and sanitary conditions.

Ensured customers and families received the highest quality of service in an attentive and responsive manner.

Worked as part of a team and interacted with diverse customers and staff members.

Cumberland Farms – Troy, NY 03/2017 – 09/2019

Customer Service Representative / Cashier

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff.

ADDITIONAL EXPERIENCE

Kmart Department Store – Altoona, PA Retail Sales Associate 05/2015 – 01/2017

Manpower – Lakeland, FL Construction Worker 05/2011 – 05/2015

Contact this candidate