Customer Service Experienced
Resume:
S
Claudia
Savoy
Claudia.savoy**@gmai
l.com
Lanham, MD 20706
SUMMARY
Experienced customer service professional with 6 years of strong cash handling and sales skills. Pleasant personality and highly motivated with excellent time management skills. Detail- oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
SKILLS
Experienced customer service
professional
Strong cash handling skills
Sales skills
Excellent time management skills
Attention to detail
Greeting guests
Assisting in multiple departments
Answering customer questions
File Management
Scheduling Management
Remote Work Experience
Meeting Scheduling
Client Relationships
Team Support
Documentation And Reporting
Team Leadership
Professionalism
Problem-solving aptitude
EXPERIENCE
Project Assistant - Remote
Hyattville, MD
FEMA/ Feb 2017 to Dec 2020
Generated invoices based on agreed upon terms between clients and vendors and company representatives.
Researched industry trends that may impact current or future projects; shared findings with colleagues regularly.
Participated in regular meetings with team members to discuss upcoming deadlines and goals.
Maintained accurate records of expenses associated with each individual project. Tracked project milestones and deliverables using appropriate tools. Seasonal Cashier
District Heights, MD
Party City/ Oct 2011 to Dec 2011
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Issued receipts, refunds, credits or change due to customers. Assisted customers over the phone regarding store operations, product information and order placement.
Cashier
District Heights, MD
Shoppers Food Warehouse/ Oct 2011 to Apr 2015
Balanced daily transactions on a computerized point-of-sale system. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Answered customer inquiries regarding store policies and procedures. Processed returns and exchanges of merchandise in accordance with store policies. Issued receipts, refunds, credits or change due to customers. Supervisor
Queens-chapel Road, MD
Pricerite/ Dec 2016 to Apr 2021
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Collaborated with other departments to coordinate workflow processes between teams.
Created new strategies for improving customer service standards within the organization.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Participated in recruitment efforts by interviewing prospective candidates for open positions.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Evaluated employee performance through periodic reviews and documented results accordingly.
Tracked progress on projects and provided timely feedback to staff members. Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Security Officer
Silver Springs, MD
allied unversal/ Sep 2020 to Current
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance. Enforced access control measures in accordance with established procedures. Provided escorts for visitors as needed throughout the facility. Responded to alarms and conducted investigations as required. Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
EDUCATION AND TRAINING
High School Graduate
Forestville Military Academy
District Heights, MD
CUSTOMER SERVICE - RESPONSIBILITIES
Greeting guests at the front door
Assisted in multiple departments to assist in the quest experience Answer all questions that the customer desires and needs
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