Nursing Home Clerical Support

Margaret Lybrand***-***-**** ************@*****.************** 20 years of clerical experience and working with internal and external customers, coworkers and management at all levels of an organization. A dependable employee with proven ability to multi task effectively and independently within a high-volume environment.Experience2013 - 2024 Kingsway Arms Nursing Center Schenectady, NYTransportation Coordinator Coordinates all aspects of transporting residents of the independent and nursing home facilities. Create and maintain transportation schedules for all outside appointments and facility social trips. Represents the facility in a professional manner when dealing with residents, staff and outside providers. Maintain knowledge of local geographic area to develop efficient, scheduled routes for all residents to be transported in a timely manner. Dispatch schedule changes and updates to drivers as necessary. Ensure Drivers conduct daily vehicle inspections, follow prescribed maintenance and fueling schedule, and maintain cleanliness of their vehicles, report issues to the Director of Transportation as necessary. Prepare and maintain monthly reports of the volume of trips and mileage for the Director of Transportation.1996 - 2013 Beverwyck Retirement Community/Northeast Health Slingerlands, NY2005 – 2013 Secretary II/ Transportation Coordinator Answer, direct and transfer callers on a multi line phone system. Inform, assist, direct and guide visitors, guests, residents and staff. Receive and sort incoming and outgoing mail for the facility and residents. Coordinate inventory of all office supplies for Administration suite. Conduct orientation of the reception area to new residents. Provide training and orientation to all newly hired reception staff. Provide clerical support to management staff. Maintain updated lead base program for Marketing Department. Process "Thank you" letters and maintain files for donations to the facility. Maintain all aspects of the VP Lunch program including invitations, responses and scheduling of the dining area. Transcribe, record and distribute meeting minutes of the monthly Resident Council meetings. Accept and update reservations ad cancellations of facility guest suite. Coordinate all aspects of the facility provided transportation program including resident’s requests and unscheduled changes. Maintain monthly schedules for five drivers including last minute schedule change requests. Dispatch and inform drivers of resident pick up requests and changes throughout the day. Assist Social Coordinator with and actively participate in quarterly staff meetings with drivers.1996 - 2005 Receptionist Answer, direct and transfer callers on a multi-line phone system. Inform, assist, direct and guide visitors, guests, residents and staff. Receive and sort incoming and outgoing mail for the facility and residents. Provide clerical support to management staff.