Operations Manager Behavioral Health

Kaitlyn Lugo

** ******* **.

Warwick, RI *****

Mobile: 401-***-****

*********@*****.***

Experience

nextSource New York, NY (Remote) 2023-2024

Onboarding Supervisor

oEnsure team goals are met and drive team performance.

oMonitor onboarding requirements, service level agreements, and metrics.

oManage onboarding workloads, capacity, and coverages.

oOversee onboarding escalations to ensure proper resolutions.

oAlign the onboarding process to ensure compliance with client requirements, company policies, and state/local/ federal laws and guidelines for hiring.

oManage system setup for new customers and modifications as needed.

oMaintain Hubb and Vendor Platforms.

oProvide onsite support for local customers.

CareerStaff Unlimited Warwick, RI (Hybrid) 2020-2023

Regional Operations Manager

oOversee the Northeast Region’s payroll and compliance teams.

oDevelop and implement new standard operating procedures with each Business Unit to ensure adequate workflow.

oFacilitate daily meetings with each unit to provide regular communication with all Northeast teams.

oTrain new hires on daily job functions

oConduct employee performance reviews.

Human Resources Coordinator

oEnsure compliance with all federal, state, and local laws and regulations related to all hiring practices.

oMaintain and keep up with expiring credentials to ensure compliance regulations.

oWork independently on special projects and assignments as assigned.

Healthcare Recruiter

oDevelop and execute a recruiting strategy to target and place employees in assignments.

oManage the hiring process through sourcing and interviewing candidates, offering, and negotiating positions, credentialing, and onboarding new hires.

oMaintain potential candidate pool and working employees in assignments while coordinating retention effort and the extension of assignments.

Ocean State Behavioral Warwick, RI 2013- 2020

Treatment Coordinator

oCoordinate care with clinical team.

oParticipate in the hiring and training of direct care staff.

oCheck and submit direct care staff timesheets.

oReview and track data collected by direct care staff and families.

oAttend provider meetings and advocate for families as needed.

oMarket and present agency services to local medical providers

Comprehensive Community Action Program

Behavioral Health Office Manager Cranston, RI 2016- 2017

oOversee daily operations.

oComplete intake for all new behavioral health clients and pair them with therapist.

oManage employee hours and schedules.

oDevelop and initiate policies and procedures to ensure adequate workflow.

oManage behavioral health billing inquires.

oWork closely with other departments to ensure continuity of client care.

Northeast Behavioral Associates

Treatment Coordinator Warwick, RI 2011-2013

oWrite behavioral treatment plan; Participate in the hiring and training of direct care staff; Review and track data; Attend monthly visits to client’s homes.

Education

Rhode Island College Providence, RI 2006-2011

Bachelor of Social Work

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