Customer Service Specialist
Resume:
Nicky Johnson
Customer service specialist
Marion, SC 29571
*******@*****.***
Im a customer service-oriented professional with strong interpersonal and problem-solving skills, looking to leverage experience in managing high-volume customer interactions and developing processes to increase customer satisfaction at a growing organization. An achievement-oriented team player, seeking to contribute to customer service excellence and drive performance by providing effective training and mentorship to new customer service representatives. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Call Center Representative
Lowe's Home Improvement-Marion, SC
March 2023 to Present
• Listen to customers’ concerns, issues and questions
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Maintain a positive attitude and calmly respond to customers’ complaints
• Open new customer accounts
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommend possible products to meet the customers’ needs
• Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions Customer Service Representative
Sytel Inc-Sumter, SC
October 2022 to March 2023
Bank of America small business customer service
• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquires, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls Tank Builder
Leisure pools-Marion, SC
October 2019 to October 2022
Once receiving blueprint from the engineer, my job was to cut laminate and build tank according to blueprint. Also, I was responsible for transporting the tank from the inside of the building to the outside, using a forklift or crane device
Equipment Operator/Laborer
Palmetto Paving-Conway, SC
August 2019 to October 2022
I was a truck driver for 10 years I worked in several Warehouse environments I'm an able to operate the roller broom tractor and other heavy equipment
Forklift Operator
Dma-Mullins, SC
June 2018 to September 2019
General Labor(loading trucks)
Machine Operator
SOPAKCO-Mullins, SC
November 2017 to March 2018
General labor
Unloader
Harbor Freight Tools USA, Inc.-Dillon, SC
February 2013 to November 2017
CDL Truck Driver
Bolt Express-Toledo, OH
2011 to 2013
CDL Driver
U.S. Express
2008 to 2011
Education
High school diploma
Marion Co High School - Marion, SC
August 2000 to May 2004
Skills
• Machine Operator
• Warehouse
• forklift
• Packaging
• Quality Control
• Problem Solving
• fast learner
• Assembly
• Data Entry
• Maintenance
• Manufacturing
• Excel
• Quality Inspector
• Inspection
• Supplier Quality
• Materials handling
• Quality Audits
• Customer service
• Windows
• Help desk
• Marketing
• Keyword research
• Google Ads
• Construction
• Blogging
• Digital Marketing
• Social Media Management
• Quality assurance
• Payroll (1 year)
• Google Analytics
• Email Marketing
Additional Information
Contacts#843-***-****
*******@*****.***
Contact this candidate