Customer Service
Resume:
Autumn Wakeland
**** ******** ***** ** *****, Oregon 97302
**.********@*****.***
Summary:
Professional Management Assistant who employs exceptional rapport and relationship building abilities to cultivate lasting and positive relations.
Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.
I have 20 years in customer service, sales and office management in a busy fast paced environment.
Highly Skilled at handling & processing records of all sorts. Skills:
● Quick and eager learner
● Skilled in Operations Management
● Detail Oriented File/Records Maintenance
● Highly Developed Multi-Task Time Management Skills
● Computer Proficient
● Critical thinker while utilizing creative problem-solving techniques
● Excellent Verbal and Written Communication
● Effective Scheduling and Calendar Management
● Exceptional Reading Comprehension
Education and Training: High School Diploma 2003
McNary High School Keizer, Oregon, USA
GPA: 3.75
Dance Team
Leader of the Advanced Women's Choir - 2 years
Honor English and Math Classes
Completed coursework in Early Childhood Development Work Experience:
HELPS Nonprofit Law Firm
Receptionist 05/2022-5/2023
● Create and Manage Filing System
● Create and Implement Office Procedures
● Maintain Office Supplies and Ordering
● Made copies, sent faxes and handled all incoming and outgoing correspondence
● Answering Multi-line Phone System
● Maintained all office files, both electronically and through hard copies.
● Helped senior clerical staff complete daily workloads
● Ensured efficient and accurate database updates for client account data.
● Promoted a welcoming environment while managing the receptionist area. Fielded requests for information via phone and in-person requests
Living Trust of Mary Ellen Harper Keizer, Oregon In-home Caregiver Apr 2018-Jul 2021
● Cared for Alzheimer's patient as needed throughout her rapid progression, starting after the
traumatic event of losing her spouse .
● Utilized strong assessment skills to determine necessary patient care.
● Recommended ideal interactions, meal planning, and current patient comforts based on
daily observations.
● ALL home maintenance, repair, and housekeeping
● Nutritional Management
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Hansen Family Salem, Oregon
House Manager and Nanny 08/2016 - 03/2017
● Affectionately cared for 8 children, ages 2 to 14 one of which was autistic and required home schooling. Cleaned the 6 bedroom house, including all laundry, sweeping and mopping, dishes and playroom
● Escorted children on outings and trips to local parks and libraries
● Disciplined children and recommended other measures to correct behavior
● Offered detailed daily reports that outlined each child's activities
● Built stable, consistent and positive environment and reorganized individual family roles to create a helpful, happy, unit that worked together as a team
John Rydholm Salem, Oregon
In Home Caregiver 05/2014 - 09/2016
● Assisted the disabled individual to foster independence while still closely monitoring safety.
● Developed strong and trusting rapport to facilitate best care possible.
● Maintained a clean and well-organized environment to promote happiness and safety.
● Provided primary care and assistance with daily living activities.
● Frequently commended for maintaining the safety, respect and dignity of the individual.
● Provided on-call care at all times of day and night. Public Affairs Counsel Salem, Oregon
Top Survey Researcher 03/2014 - 02/2015
● Contributed to research data pool by collecting and organizing information
● Performed in-depth research to answer more complex questions
● Applied specific demographic parameters to target research
● Made outbound phone calls to collect information from participants
● Notified phone interview participants of set information and the interview's purpose
Alzheimer's Network of Oregon Salem, Oregon
Office Coordinator 05/2013 – 09/2013
● Answering Multi-line Phone System
● Coordinate Fundraiser, Volunteers, Counselors, Board Members, and Staff Daily Operations of
Office
● Create and Implement Office Procedures
● Assist Treasurer with Accounting Billing and Payment
● Maintain Office Supplies and Ordering
● Create and Manage Filing System
● Ensured efficient and accurate database updates for client account data
● Helped senior clerical staff complete daily workloads
● Welcomed guests and clients in an upbeat and friendly manner
● Maintained all office files, both electronically and through hard copies
● Made copies, sent faxes and handled all incoming and outgoing correspondence
● Organized, restocked and handed out educational pamphlets
● Promoted a welcoming environment while managing the receptionist area
Dr. R.W. Staley Jr. DDS Salem, Oregon
Dental Assistant/ Back Office Manager 11/20046/2012
● Welcomed patients upon arrival, led them to the surgical area and helped to get them ready for their procedures.
● Took part in surgical procedures by assisting the oral surgeon in any way that was needed
● Soothed anxious patients by effectively listening and demonstrating concern for their fears
● Accurately collected and recorded patient medical and dental histories
● Patient Referrals
● Billing and Collections
● Estimates
● Ledgers and Invoices
● Expertly filed patients' charts and processed billing and payments
● Effectively operated x-ray machines and developed x-rays
● Properly sterilized dental equipment and examination rooms in accordance with infection control policies
● Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
● Consistently followed protocols regarding quality assurance, bio- hazards, infection control, charting and emergencies
● Prescribed antibiotics and other medications
● Routinely completed inventory, supply orders and restocked supplies
● Managed invoices and transaction receipts
● Advertising and Out Reach
● Delivered preoperative and postoperative care
● Recommended products and devices for patients' home care
● Duplicated x-rays when requested by insurance companies
● Deftly operated air turbine and hand instruments, dental appliances and surgical implements
● Closely evaluated the position of wisdom teeth to determine any existing or potential problems
● Consistently ensured the functioning and sterilization of equipment being used
Dollar Tree Salem, Oregon
Cashier 01/2005 - 08/2012
● Earned and accepted responsibilities as a Key Carrier under the Shift Lead Position
● Established great business relationships with customers
● Initiated and boosted Team Work among our staff through Positive Communication, Feedback, and Constructive Criticism.
● Periodical review of work, and provided training of staff in safety procedures
● Made and implemented strategic business plans that brought more customers into the store
● Expressed appreciation and invited customers to return to the store
● Processed all sales transactions accurately and in a timely fashion
● Guaranteed positive customer experiences and resolved all customer complaints
● Exchanged returned merchandise for customers quickly and efficiently
● Replenished merchandise shelves with items from the stockroom
● Offered exceptional customer service to differentiate and promote the company brand
● Answered customers' questions and addressed problems and complaints in person and via phone
● Prevented store losses using awareness, attention to detail and integrity
● Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
● Opened and closed the store, which included counting cash drawers and making bank deposits
● Kept the showroom clean and maintained neat, orderly product displays
● Maintained visually appealing and effective displays for the entire store
References
Randall Jordan
Former Assistant District Attorney for the State of Oregon; 503- 362- 6110; *************@*******.***
Known for 20+ years
Eric Olsen
Executive Director of H.E.L.P.S. Nonprofit Law Firm 855-***-****
********@***********.***
Kaisa Janzen
Associate Director at H.E.L.P.S. Nonprofit Law Firm 855-***-****
*******@***********.***
Contact this candidate