Front Desk Customer Service

SS Sandrine Samuels

Destin, FL ***** +1-850-***-****

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PROFESSIONAL

SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Restaurant Management

Food Safety

Management

Labor Cost Analysis

Kitchen Management Experience

Restaurant Experience

Leadership

Hospitality

Hotel management

Time Management

Listening Skills

Problem-solving skills

Scheduling

Verbal and written communication

WORK HISTORY GUEST SERVICE MANAGER 04/2024 to CURRENT Emerald Grande at HarborWalk Village Destin, FL

Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.

Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.

Attended to customer needs, responding to questions, complaints and escalations.

Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality. Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.

Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.

Oversaw lobby operations and concierge services.

Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.

Monitored staff training, scheduling and shift changes. NIGHT AUDITOR 01/2023 to 02/2024

La Quinta Inns & Suites Miramar Beach, FL

Provide excellent customer service, assist guest with any complaints/issues

Provide up keep of front desk, communicate with other employee... Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies. Oversaw night auditing of daily room occupancy and hotel revenue. Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

RESTAURANT MANAGER 02/2023 to 09/2023

birdies nourished kitchen Destin, FL

Duties as manger were to make employee schedule, manage inventory, do pay roll, cook all dishes, order from all vendors, Upkeep with employee cleanliness, provide excellent customer service to customers, make sure all food items dates are valid and store at required temperature, stored and label in proper containers, making sure all employee follow polices and rules.

Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.

Carefully interviewed, selected, trained, and supervised staff. Reconciled cash and credit card transactions to maintain accurate records. Correctly calculated inventory and ordered appropriate supplies. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well. Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Ensured compliance with local health department regulations through regular staff training sessions and facility inspections. HOUSEKEEPING MANAGER 06/2020 to 01/2023

Fairfield Inn & Suites Destin, FL

Worked with front desk to respond promptly to all guest requests. Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.

Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.

Communicated repair needs to maintenance staff.

FRONT DESK SUPERVISOR 04/2019 to 01/2022

Fairfield inn and suites Destin, FL

Trained new employees on front desk operations, ensuring were well-prepared for their roles and responsibilities. Trained new staff on correct procedures, compliance requirements, and performance strategies.

Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.

Collaborated with team members to handle guest requirements from check-in through check-out.

EDUCATION High School Diploma

Undergrad College, Jamaica

High school diploma

CERTIFICATIONS Safe serve manager certification

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