Customer service, Data Entry, Cashier
Resume:
DRANDA
HOPPS
***********@*****.***
Springtown, Texas 76082
CONTACT
SKILLS
• Customer Service
• Customer Assistance
• Cleaning and sanitizing
• Cash Handling
• Money Handling
• Cash Register Operation
• Cash handling and management
• Reliability and punctuality
• Customer Relations
• Payment Processing
• Cash Drawer Balancing
• ID Verification
• Currency counting
• Refund handling
• Retail Merchandising
• Drawer balancing
Cashier
Brookshires, Springtown, TX
RENT STORAGE UNITS Manager
Mcneff properties LLC, Decatur, Texas
Following guidelines on Applications.
Renting Storage Units
Collections
maintaining the Property
EXPERIENCE
September 2024 - Present
Operated cash register and accurately processed payments, returns, and exchanges.
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Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
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Performed opening and closing procedures, such as counting cash register,
• restocking, and cleaning.
Developed strong customer service skills by providing efficient and accurate service.
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• Helped restock shelves when necessary to maintain an organized display area. Provided excellent customer service by greeting customers and offering
• assistance.
Managed large amounts of cash accurately during busy hours in a fast-paced environment.
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• Provided efficient and courteous service to customers.
• Developed strong customer relationships to support satisfaction and loyalty.
• Counted and balanced cash drawer at the beginning and end of each shift. January 2016 - Present
Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
•
• Monitored team productivity and performance to support goals. Utilized strong analytical and problem-solving skills to address operational issues.
•
• Communicated plans and actions to meet departmental goals. Oversaw multiple projects simultaneously and ensured tasks were efficiently
• completed.
Fostered positive relationships with clients through proactive communication tactics.
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Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
•
Created innovative strategies for increasing customer satisfaction and loyalty,
• highlighting an ability to think outside the box. Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
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Driver
Napa Auto Parts, Fort Worth, Texas
Patient Care Taker
Self employed, Fort Worth, Texas
Mail Sorter
United State Post office, Fort Worth, Texas
Medical Records Clerk
REI, Fort worth, Texas
Analyzed and resolved quality and customer service issues, recommending system improvements.
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September 2000 - September 2022
• Maintained clean driving record and obeyed traffic laws and regulations.
• Provided excellent customer service throughout delivery process.
• Maintained a clean driving record with no violations or citations on file.
• Developed strong relationships with customers by providing courteous service.
• Completed daily routes in accordance with customer delivery expectations.
• Communicated with customers to ensure timely and accurate deliveries. Cleaned vehicle seats and storage areas to maintain professional, organized
• appearance.
Consistently met deadlines while ensuring safe driving practices were followed at all times.
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• Loaded and unloaded goods and luggage to appropriate locations. September 2004 - July 2010
• Took care of my Mother
November 1999 - January 2000
• Mail Sorter Christmas help
April 1996 - September 1999
Retrieved requested medical records in a timely manner while maintaining confidentiality of protected health information.
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Maintained up-to-date knowledge of HIPAA regulations related to the
• protection of PHI.
Scanned documents into electronic health record system utilizing scanning software.
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• Organized release of medical information to authorized personnel. Answered records-related questions to provide good customer service to
• patients.
• Scanned paper medical records for electronic filing. Demonstrated expertise in organizing, filing, and retrieving patient records accurately and efficiently.
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• Responded to inquiries from physicians and other healthcare providers. Manager
Troys Exxon, Fort Worth, Texas
Compiled and maintained patient medical records in accordance with applicable legal requirements.
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• Verified accuracy of medical record documentation. June 1988 - April 1994
• Mentored and trained new employees on company policies and procedures. Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
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Managed daily operations including scheduling and budgeting, exhibiting
• excellent multitasking capabilities.
Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
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• Monitored team productivity and performance to support goals. Assigned, prioritized, and delegated tasks and responsibility to departmental
• employees.
Utilized strong analytical and problem-solving skills to address operational issues.
•
• Communicated plans and actions to meet departmental goals. Offered constructive feedback to team members, boosting overall job
• performance.
Resolved conflicts between team members promptly using sound judgment based on company policies.
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Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
•
Reduced workplace safety or health hazards by enforcing work practices and
• procedures.
Enforced work practices and procedures to reduce workplace safety and health hazards.
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Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
•
Analyzed and resolved quality and customer service issues, recommending
• system improvements.
• Oversaw personnel to maintain adequate staffing and minimize overtime.
• Facilitated month-end closing processes, invoicing and journal entries. Data Entry in Data Entry
Avalon vocational tech, Fort Worth, Texas
EDUCATION
September 1991
Relevant Coursework
• Data Entry
High School Diploma
Pocola High, Pocola, Oklahoma
May 1984
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