Customer Service Entry-Level
Resume:
SUMMARY
SKILLS
EXPERIENCE
MELANY
GARRIDO
************@*****.***
Arlington, TX 76011
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Experienced and proactive Onsite Manager offering two years of progressive warehouse settings serving the clients needs. Decisive planner with good communication and problem-solving abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level Onsite Manager position to help launch career while achieving company goals.
• Customer Service
• Staff Management
• Employee Development
• Schedule Management
• Continuous Improvement
• Problem-Solving
• Task Delegation
• Performance Evaluation
• Training and Development
• Professional and Courteous
• Analytical Skills
• Self Motivation
• Multitasking
• Good Judgment
• Attention to Detail
• Hiring and Training
ONSITE MANAGER 05/2022 to Current
VSSI LLC Employment Services - Dallas, TX
• Developed and implemented strategies to enhance customer satisfaction.
• Supervised staff, ensured proper training and development of team members.
• Coordinated with other departments to ensure smooth operations.
• Scheduled service personnel for onsite visits and tracked progress of projects.
• Ensured timely completion of projects within budget constraints.
• Monitored inventory levels and placed orders as needed.
• Resolved customer complaints in an efficient manner.
• Assisted customers in selecting appropriate products or services.
• Conducted regular audits of the premises to identify areas of improvement. Evaluated employee performance regularly through appraisals and one-on-one meetings.
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• Implemented new policies or procedures based on changing business needs.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals. Completed thorough opening, closing and shift change functions to maintain operational standards each day.
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Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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• Recruited and trained new employees to meet job requirements. DISPATCHER 03/2018 to 05/2022
William Sonoma Warehouse - Arlington, TX
• Updated records of driver locations, delays, and cancellations.
• Created daily reports detailing response times, call volumes, and other pertinent EDUCATION AND
TRAINING
ACTIVITIES AND
HONORS
REFERENCES
information.
• Assigned drivers to appropriate routes based on customer needs.
• Provided timely updates to customers regarding their orders or requests.
• Coordinated with other dispatchers to ensure efficient delivery schedules were met.
• Resolved customer complaints related to service issues or delays. Tracked vehicles using GPS technology and provided real-time status updates as needed.
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Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
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Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
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• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Verified driver credentials prior to assigning them a route or task. Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
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• Ensured compliance with safety regulations and company policies. Prepared weekly performance reviews for drivers based on their adherence to company standards.
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HEAD HOSTESS 03/2014 to 02/2018
Pappadeaux - Arlington, TX
• Greeted guests upon arrival and escorted them to their tables. Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
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• Assisted with seating arrangements for large groups and special occasions.
• Provided excellent customer service to ensure guest satisfaction.
• Maintained accurate records of reservations and wait times.
• Trained new staff on proper hosting procedures and policies.
• Ensured that the dining room was always clean, organized, and presentable.
• Collaborated with other departments to coordinate events or services as needed. Communicated effectively with restaurant managers regarding customer complaints or requests.
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Anticipated potential problems and took appropriate action to prevent them from occurring.
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Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
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Lamar High School - Arlington, TX
High School Diploma
06/2015
Tarrant County College District - Fort Worth, TX
Some College (No Degree)
Architecture
LANGUAGES Spanish:
Professional
• Staying active whether that's at the gym or at work.
• Painting.
References available upon request.
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