Customer Service Patient Care
Resume:
Jeffrey Evans
*** *** **. *******, ** 25801
***************@*****.***
Objective: U.S. Citizen and disabled Veteran seeking full-time permanent employment at the Department of Veteran Affairs for position of Licensed Practical Nurse - Community Living Center (Announcement # CBTF-125*****-**-AR-Foxtrot) to utilize over 20 years’ experience working in the medical field.
Professional Profile
Progressive experience in customer service, administration, supervision, nursing, and food service. Main focus of education and experience in the field of nursing. Strengths in improving process and work procedures in support of continuing quality of services.
Veteran of the Armed Forces
Eligible for Work Opportunity Tax Credit
Professional Accomplishments
Customer Service and Administration
Ability to type 50+ words per minute (WPM).
Through telephone, e-mail, and face-to-face communications, I collaborated with other health care professionals and medical providers to ensure optimal patient care.
Communicated with customers regarding orders, suggestions, and complaints to ensure complete customer satisfaction. Ensured pertinent changes were made to resolve customer complaints.
Maintained computerized record management systems to store and process data, to include personnel activities and information.
Developed reports of workload status and manpower utilized to keep management abreast of daily operations.
Supervision
Experienced nursing supervisor with over 20 years’ experience managing
Directed, supervised, and evaluated work activities of nursing personnel.
Developed and implemented organizational policies and procedures for medical facilities.
Assigned work schedules, following work requirements, to ensure quality and timely delivery of patient care.
Trained nursing staff in proper operational procedures and functions according to medical center and/or company policies.
Nursing
Cared for ill, injured, and convalescing patients in hospital, nursing home, and clinic settings.
Administered prescribed medications – started intravenous fluids, noting times and amounts on patient charts.
Observed patients – charted and reported changes in patients’ conditions such as adverse reactions to medication or treatment, and took action when applicable.
Measured and recorded patients’ vital signs such as height, weight, temperature, blood pressure, pulse, and respiration.
Planned and managed patient care according to each patient’s needs.
Food Service
Recorded customer orders and computed bills using cash registers and electronic ordering systems.
Processed customer payments of cash, checks, and credit cards using electronic store programs; made change as necessary.
Cleaned, sanitized, and organized dining, service, and kitchen areas.
Stored food in designated containers and storage areas to prevent spoilage.
Placed food servings, utensils, napkins, and condiments on trays according to customer orders.
Retail
Computed sales prices, totaled purchases, and received and processed cash and credit payments.
Answered customer questions regarding store merchandise and assisted them with locating items.
Prepared items in store deli for sale to customers. Prepared daily food items to include sandwiches, pastries, salads, coffee, etc., using proper safety precautions and sanitary measures.
Conducted inventory on store items, and stocked items for customer purchase.
Work History
04/2024 – Present Fuel Center Clerk
Kroger, Beckley, WV
11/2017 – 07/2018 Store Clerk
Go-Mart, Beckley, WV
05/2017 – 07/2017 Crewperson
McDonald’s, Beckley, WV
01/2016 – 07/2016 Crewperson
Wendy’s, Beckley, WV
11/2002 – 03/2014 Nursing Supervisor
Lifecare Centers of America, Greenville, TN
01/2000 – 11/2002 Med Nurse
Tacoma Hospital, Greenville, TN
01/1997 – 01/2000 Charge Nurse
Durham Hensley Nursing Home, Chuckey, TN
09/1996 – 01/1997 Wing Supervisor
Heartland of Beckley, Beckley, WV
Education
Academy of Careers & Technology Greenville, TN Received LPN Certification - 1996
Mount Hope High School Mount Hope, WV General Studies - 1989
References
References available upon request
Contact this candidate