Human Resources Project Management
Resume:
DANNY ILUNGA KALANGWA UMBA
Arezzo Place, Sandoval
Avenue, Barangay
Pinagbuhatan, Pasig City
EDUCATION BACKGROUND SKILLS PERSONAL DATA
I am an enthusiastic multitasking, an ambitious person who has developed a mature and responsible approach to any task that I do or scenario with which I encounter. I have solid work experience in project management, human resources, and customer services. I am currently looking for an opportunity to utilize the skills and knowledge that I have acquired over the years in a challenging working environment and become an important asset to the organization that I work for.
• Nationality : Congolese
• Marital : Married
• BS in Agriculture, Major in Crop
Production at Africa University,
Zimbabwe in 2013
• Certificate Of ESL At Africa
University in 2009
• MASTER OF DIVINITY’S 2024 At
Drew University, New Jersey USA
• Ability to multi-task, prioritize, and
manage.
time effectively.
• Good in typing skills and enhanced
computer literate.
• Team Leadership and Problem Solving
• Excellent Communication and listening
Skills
• Proven relationship-builder with
unsurpassed interpersonal skills.
January 2023 – May 2024 French Bilingual Customer Service Representative at Zamzam Real Estate Inc. Tanzania.
• Answering inbound calls from customers and helping them with their housing related queries.
• Doing outbound calls to follow up with potential customers.
• Responding promptly to customer inquiries through various channels such emails and chat.
• Calling certain business establishment to schedule between consultations.
• Keeps track of customer correspondence and logs key account information and customer data.
• Processes customer refunds and account adjustments and transferring calls to different queues.
• Upsells customers with information about other products and services when appropriate.
***********@*****.***
PROFESSIONAL EXPERIENCE
LANGUAGE
• French
• English
• Swahili
June 2024 – Today: Freelancing as a French Operations Technical Support at JC Consulting Inc. Philippines,
• Creating tickets using ServiceNow
• Overseeing inbound and outbound calls for technical issues (troubleshooting) of all the stated accounts using Teams and Workspace.
• Managed customer concerns and problems with their computers or network.
• To process accurately and record the call transactions using a computer and designated tracking software.
• Following customer’s queries through chat and emails. January 2019 – October 2021 Training and Development Specialist at Heritage Radio television DR Congo.
• Support the professional development of the journalists through a variety of diverse programs that evolve frequently to meet the ever-changing need.
• Delivering trainings to the journalists both in French and English.
• Deliver training and development support to the TV and radio's personnels.
• Assess training needs through surveys, interviews with the Company's staff, feedback from the early education community, research, and provincial trends.
• Design and create training materials drawing from a variety of sources. At least three
(3courses/trainings/workshops must be created every two months.)
• Ability to design and create courses/ training/workshops that respond to the media's demands.
• Participating in different trainings and workshops on journalism, collaborating with other local TV and radio stations.
June 2013 – Aug 2015 Mission Intern/Missionary, Global Ministries USA Assigned in the Philippines at Mindanao Peacebuilding.
• Project Representative and coordinator
• Training organizer
• Secretary
• Attending to workshops on peacebuilding in Mindanao. REFERENCES
• Ndaie Paul Ndaie, Client Care Rep II at Sunlife Global Solutions, 091********, Manila, Philippines.
• Kagho Kabwe Simon, Technical Support, +639*********, **********@*****.*** at Accenture Manila Philippines.
• Elfie Grace Tangunan, Career Consultant, 090******** at Cyberbacker, Philippines.
• Professor Kalenga Numbi Narcisse, +243-***-***-***, Director of Heritage Radio Television, November 2021 – December 2022 French Operations Technical Support Rep. Africell Subcontract in DR Congo
• Managed different accounts such as internet and modem.
• Oversaw calls for technical issues(troubleshooting) of all the stated accounts.
• Managed customer concerns and problems with their computers or network.
• To process accurately and record the call transactions using a computer and designated tracking software.
• Creating ticket and dispatching technician if necessary.
Contact this candidate