Customer Service Support Specialist

+254********* Levis munenelevis***@Munene gmail.com linkedin.com/in/levis-munene

EDUCATION

Technical University of Kenya Nairobi, Kenya

Bsc Land Administration Graduation Date: December 2024 ALX – Holberton School Nairobi, Kenya

Software Engineering Graduation Date: December 2024 WORK EXPERIENCE

Ansvery Lithuania

Technical Support Specialist April 2024 - August 2024

● Excelled in supported projects.

● Helped users resolve their issues with game mechanics and app features (no calls, written communication only).

● Resolved user queries in a fast and effective manner.

● Responded to reviews in the stores (App Store/Google Play). Woocommerce Frontend Editor Kenya

Freelance 2024

● Managed website content, including adding, editing, publishing, and deleting posts and media.

● Moderate, edit, and delete comments, and add and edit categories and tags. Academic Writer Nairobi, Kenya

Freelance 2021 - Present

● Analyzed and synthesized complex information to develop coherent and well-supported arguments.

● Produced original academic papers, essays, reports, and other scholarly content in accordance with provided guidelines and instructions.

● Ensured adherence to academic standards, citation styles (APA, MLA, Chicago, etc.), and ethical principles in all written work.

● Collaborated effectively with clients, professors, and subject matter experts to clarify requirements and incorporate feedback.

Leads Generator Nairobi, Kenya

ISOFTKE September 2023 – March 2024

● Developing and implementing lead generation strategies.

● Conducting market research to identify potential leads.

● Creating and managing lead databases.

● Qualifying leads and assessing their potential for conversion.

● Collaborating with sales teams to ensure effective lead handover.

● Monitoring and analyzing lead generation metrics to optimize performance. Rift Shelters Solutions Nairobi, Kenya

Executive Assistant September 2020 - August 2023

● Calendar and schedule management.

● Answering and screening phone calls, taking messages, and managing email correspondence.

● Document preparation and editing.

● Drafting letters, reports, presentations, and other documents. Tracking and processing expenses.

● General office administration.

Verbit Nairobi, Kenya

Transcription January 2019 - August 2020

● Transcribed over 50 hours of audio recordings with 98% accuracy.

● Edited and proofread transcripts for accuracy and clarity.

● Created timestamps and speaker identification for transcripts.

● Maintained confidentiality of all client information. SKILLS AND INTERESTS

Strategic Planning and Implementation: Demonstrated ability to develop and execute effective strategies for lead generation, calendar management, and data entry projects, optimizing processes to achieve desired outcomes.

Research and Analysis: Proficient in conducting market research to identify potential leads, as well as analyzing data to monitor performance metrics and inform decision-making processes.

Communication and Collaboration: Strong interpersonal skills shown through collaboration with sales teams for lead handover, effective client communication in freelance projects, and maintaining confidentiality in transcription work. Organizational Efficiency: Proven track record in managing calendars, schedules, and document preparation tasks efficiently, ensuring smooth workflow and timely completion of projects.

Attention to Detail and Accuracy: High level of accuracy and attention to detail demonstrated in data entry tasks, transcription work with precise editing and proofreading, and maintaining accurate records.

Adaptability and Versatility: Flexibility to work across various industries and roles, from lead generation to administrative support, showcasing adaptability and versatility in fulfilling diverse responsibilities effectively.

Technology Proficiency: Demonstrated ability to leverage a variety of digital tools and software platforms for lead generation, data entry, transcription, and office administration tasks.

HOBBIES

Volunteering and traveling.

REFERENCES

Available upon request

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