Customer Service Store Manager
Resume:
De’Shon Gavin, B.S.
Store Manager
Contact
Westland, Mi, 48185
Personal Email: *********@*****.***
Business Email: ***.************@*****.***
Education
Western Illinois University
Macomb, IL
Bachelor of Science in Renewable Energy & Wind Engineering
Graduated Spring 2022’
Experiences
Store Manager - Xfinity, Westland MI
May 2024 - Present
●Maximize sales by leading a team of representatives
●Utilize best practices for product positioning, account analysis, promotional offers, and customer service
●Analyze the business of the retail location and implement practices to fulfill goals
●Ensure excellence in customer service with every customer contact
Assistant manager • Xfinity, Ypsilanti MI
January 2024- May 2024
●Assisting with the selling of our stores products and services, assisting to maximize sales
●Providing sales staff with constructive feedback and assisting staff to solve customers problems
●Motivating the sales staff and creating an atmosphere of healthy competition amongst staff
Independent Business Owner • Chicago IL, Ann Arbor MI
Dec 2023 - Present
Lead sales associate • Xfinity, Ypsilanti MI
July 2022- Dec 2023
●Solving customer complaints and answering customers questions
●Stocking shelves, setting up displays, ringing up merchandise and sales, performing cleaning duties
●Maintaining positive customer relations
Key Skills
Marketing
Project Management
Budget Planning
Communication
Problem-solving
Mindset Developer
Communication
●Effectively communicates with the team mindset and success principles for achieving their goals
●Identifies ways we can improve operations though constant communication
Leadership
●Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores while maximizing gross profit opportunities
References
Available upon request.
Contact this candidate