Real Estate On-Site
Resume:
M K Mark Kawanna Jr
Property Management, Customer Relationships & Real Estate
*************@*****.***
Casa Grande, AZ, 85122
SKILLS
A driven and loyal individual with over 10 years of experience in the Multifamily industry, assisting in administering and directing on-site operations including; positive rent growth, narrative (owner’s report), monthly numbers, resident events, delinquencies, renewals, leasing, resident relation & retention, start/complete legal process, move ins/move outs, and daily on-site accounting, all while striving to give the best living experience possible for residents and guest.
EDUCATION
Precision Academy High School
August 2004 – May 2009
Precision Academy Barber School
May 2008- May 2009
Licenses
Real Estate Sales Agent License - 11/2022
AWARDS
Nominated AMA Team of the Year 2016 NALP Certified Mark Taylor 2017 Georgie Award Finalist
REFERENCES
Alberto Castanos – Regional Manager – PB Bell
Kathy Page – Area Manager – Mark Taylor Residential
Myesha Choice – Assistant Manager – PB Bell
OBJECTIVE
To locate a rewarding job that will not only help expand my knowledge and challenge my skills but also provide me with the tools to be successful. I would like to help enrich the quality of this company and be a part of it to help it grow successfully. I will always strive to be the very best at my position. EXPERIENCE
Transaction Coordinator – Opendoor – August 2021-May 2023
• Audit contracts
• Introduce myself to listing agents and follow up for any additional documentation needed
• Handle high number of accounts
• Daily team meetings
• Launch new market
• Complete daily, weekly & monthly task pertaining to the property
• Work hand in hand with the licensed agent to make this transaction as smooth as possible
• Request, confirm and follow up on inspections
• Over communicating with everyone involved in this transaction to make sure we are all on the same page
• Act from ownership
• Self-driven
Community Manager: Shelton Residential - Indigo Springs (Takeover w/ renovation project) Mesa, AZ January 2021-August 2022
• Interior renovation project lead (Walking move out, scheduling proper renovations with vendor, marketing with rent increase, punch list, final walk)
• Market analysis – understanding the current trends in the market as well as my direct competitor pricing and availability to adjust prices accordingly to maximize on rental rates
• Renewing and Non-Renewing – Maximize renewals for current renovated apartments and sending out non-renewals to residents in classic/standard apartments to schedule renovations
• Owner’s reporting – Daily rent tracker keeping up with delinquency, weekly reporting pertaining to property updates, weekly ownership calls to go over upcoming, in progress or completed projects or recommendations on the property
• Property Walks – Walking the property daily to keep on top of things that may have happened overnight. Walking the property weekly with my Service Manager to make sure we are both on the same page with any items needing to be attended to on the property
• Overseeing Capital Projects – Roofing, carport, landscaping
• Pre AME/AME monthly reporting
Community Manager: Shelton Residential – Avenel on 16th (Takeover w/ renovation project) Phoenix, AZ August 2020-January 2021
• Interior renovation project lead (Walking move out, scheduling proper renovations with vendors, marketing with rent increase, punch list, final walk)
• Market analysis – understanding the current trends in the market as well as my direct competitor pricing and availability to adjust prices accordingly to maximize on rental rates
• Renewing and Non-Renewing – Maximize renewals for current renovated apartments and sending out non-renewals to residents in classic/standard apartments to schedule renovations
• Owner’s reporting – Daily rent tracker keeping up with delinquency, weekly reporting pertaining to property updates, weekly ownership calls to go over upcoming, in progress or completed projects or recommendations on the property
• Property Walks – Walking the property daily to keep on top of things that may have happened overnight. Walking the property weekly with my Service Manager to make sure we are both on the same page with any items needing to be attended to on the property
• Pre AME/AME monthly reporting
Manager of Community Operations: (Lease Up) Christopher Todd Communities at Country Place Tolleson, AZ: February 2019 –
June 2020
● Maintaining Occupancy at 95% and keeping the team positive through lots of turnover including evictions, skips, military & homebuyers
● Overseeing capital projects (additional parking, speed bumps, rideshare stations & exterior lighting)
● Overcoming resident issues/concerns (continuously building the relationship when issues arise on the property, doing whatever needs to be done to keep the residents happy and community taken care of. For example; staying until midnight at the property when we had a 10-hour water leak handing out pizza & water to the residents)
● Monthly Reporting including; Owner’s Reports, Invoices, Financials, Market Survey, Renewals – Preparing and sending out offers to gain positive rent growth, Budgeting to meets or exceed prior months NOI
● One on One meetings with staff members
● Resident/Vendor Relations
● Property Walks weekly to ensure property is up to standards
● Team Building
● Training
Assistant Manager: Domus Phoenix, AZ/Ravenwood Heights Tempe, AZ: July 2015 – February 2019
• Process Move Outs for any refunds or collections
• Complete monthly reports, First Month Billing & Month End
• Handle resident issues effectively and professionally
• Monitor rental activity daily to reach maximum performance
• Review all rental applications and complete analysis of prospect’s background
• Assist in property inspections to uphold standards and expectations
• Assisted in daily function of property, including leasing team management
• Monitored and executed all renewals leases
• Completed and analyzed several reports regarding property activity on a weekly basis
• Monthly rent collection and maintained resident ledgers
• Issued legal notices as needed and monitored delinquency
• In charge of processing all move in’s, move out, cancels and denials for property Leasing Consultant: Chandler, AZ: October 2014 – July 2015
• Showed available apartments and model to future residents
• Created and managed lease documents
• Maintained and processed qualifying documents
• Performed background, reference and credit checks on qualified prospects
• Answered phones and assisted callers with any questions or needs they may have.
• Walked market ready units and assisted service team in any corrections
• Assisted with any resident’s issues prior an escalation
• Processed resident service requests for Service Team
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