Customer Service Data Entry
Resume:
Billie Rush
Lehigh Acres, FL *****
************@*****.***
· I'm bringing over two decades of administrative and customer service prowess to the table. I've honed my skills in meticulous data entry, seamless system navigation, and effective multitasking. My track record speaks volumes about my ability to maintain accurate records, swiftly handle customer correspondence, and troubleshoot administrative challenges. From processing claims to verifying insurance and addressing technical inquiries, I've got it covered. I thrive on collaborative coordination and systematic problem resolution. I'm not just about experience; I'm about reliability, efficiency, and a steadfast commitment to excellence. I'm excited to bring my skills to a dynamic team. Work Experience
Client Support Specialist/ Medical Records
Arietis Health (RCM) - Fort Myers, FL
June 2023 to December 2023
· Prepare and send medical record requests.
· Proecess supeonas.
· Ensure that all required documents are completed,while adhearing to federal and state HIPPA guidliness. Customer Service Agent for BCBS
Alta Resources - Fort Myers, FL
October 2022 to May 2023
· Incoming call for BCBS in regards to policy information, payments, explanation of benefits.
· Provide in network list of providers as well as facilities .
· Demonstrate strong data ententry skills to accurately input customer information into the system.
· Ensure precision in recording customer details and inquiries.
· Maintain organized records of customer interactions and transactions.
· Document customer feedback and issues for continuous improvement.
· Verify customer information and compare it with company records for accuracy.
· Validate customer details, such as contact information and service history.
· Excel in maintaining detailed and organized documentation for various administrative tasks.
· Ensure accurate record-keeping of customer interactions, permits, and related information.
· Document each call with detail.
· Reissue lost ID cards.
· Provide co- pay and deductible amount.
· Quote out of pocket cost on procedures.
· Provide excellent member care with one call resolution when possible. Patient Access Specialist I
Kelly Services - Fort Myers, FL
May 2022 to September 2022
· Scheduling.
· Coordinate referrals to specialist.
· Respond promptly to customer inquiries and concerns.
· Gather relevant details to assess customer needs and provide appropriate assistance.
· Take and relay inbound messages for Lee Health physicians.
· Utilize and navigate Epic.
· High volume inbound calls.
Customer Care Agent
Agent Ace Hardware - Fort Myers, FL
July 2020 to April 2022
· Receive questions/information requests and identifies the contact/s specific needs.
· Research the customer’s question in the knowledge relay resolution.
· Work close with warehouse supervisors on daily basis to ensure smooth operations.
· Resolved problems with warehouse printers, label makers and other equipment. Customer Service Representative
LYNX Services - North Fort Myers, FL
January 2020 to May 2020
· Assisted customer's with processing homeowner insurance claims.
· High volume of in/outbound calls.
· Diligently worked multiple customer accounts while ensuring claims are processed accurately.
· Sustained relationships with the customer and insurance providers throughout claim process. Case Specialist
Alta Resources - Fort Myers, FL
July 2017 to March 2019
· Assist customers with resolutions on their Chrysler Purchase
· Sustained dealership and customer relationships to ensure brand loyalty
· Money management, executed goodwill decisions while keeping track of all documentation through dealer and customer
· Multi-tasked utilizing all software pertaining to the job while managing 20-60 accounts daily Technical Support Representative
Alorica - Fort Myers, FL
November 2018 to January 2019
· Assist member's with troubleshooting their electronics purchased at Costco
· Thoroughly document the member's accounts using software like Microsoft word and excel
· Create problem solving strategies to ensure the job is done in a timely fashion
· Communicate effectively with employees and management while handling 50 plus customer accounts daily
Medical Office Assistant
Gulf Coast Certified Primary Care - Bonita Springs, FL May 2012 to September 2017
· Worked front and back end of office checkin/checkout .
· Verified insurance for patients.
· Correlated charts.
· Answered inbound/outbound calls on multi line phone.
· Collected co-pay, co-insurancee, any amount owed.
· Entered patient information into EMR.
Medical Receptionist
Community Wellness Center SWFL - Fort Myers, FL
February 2001 to April 2012
· Scheduling checkin/checkout.
· Correlated patient records.
· Collected payments.
· Prepared prescriptions sent electronically over to selected pharmacy.
· Administered drug screen when required.
· Prior authorizations.
· Verified insurance.
Education
High School Diploma
2001
Skills
• Medical Scheduling
• Insurance Verification
• Medical Receptionist
• Medical Office Experience
• Software Troubleshooting
• EMR Systems (Epic,Athena and Practice Fusion)
• Medical Records
• Help Desk
• HIPAA
• Office experience
• Administrative Experience
• Customer service
• Proficient with Microsoft Office
• Excellent written and verbal communication
• Multi-tasker
• Great work ethic
• Experienced Customer Service Representative
• Ability to build customer relationship's
• Provides satisfactory work in all job settings regardless of environment
• Detailed Oriented
• Optimistic personality
• Medical records
• HIPAA
• Medical terminology
• Customer service
• EMR systems
• Clerical experience
• ICD-10
• Front desk
• Epic
• Microsoft Office
• Typing
• Computer skills
• English
• Customer support
• Patient Care
• Windows
• Documentation review
• Clinic
Assessments
Verbal communication — Proficient
July 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Call center customer service — Proficient
February 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Professionalism — Proficient
February 2024
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Proficient
March 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Call center customer service — Proficient
June 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
October 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Conscientiousness — Proficient
October 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient June 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Data entry: Attention to detail — Proficient
October 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Sales skills — Proficient
July 2023
Influencing and negotiating with customers
Full results: Proficient
Clinical judgment — Proficient
March 2024
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Protecting patient privacy — Proficient
October 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Working with MS Word documents — Proficient
March 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Retail customer service — Proficient
November 2023
Responding to customer situations in a retail setting Full results: Proficient
Work motivation — Proficient
September 2023
Level of motivation and discipline applied toward work Full results: Proficient
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