Customer Service Inventory Specialist

PANGERLA

NDUNGU

Personal Info

Phone:

404-***-****

Address:

**** ******* ** **, *******, 30102,

GA (US)

Skills

Leadership

Customer service

Critical thinking

Sales

Problem-solving skills

Communication skills

@ Professional Summary

I am a hard-working and driven individual who isn’t afraid to face a challenge. I'm

passionate about my work and I know how to get the job done. I am able to work well

both in a team environment as well as using own initiative. I am able to work well under

pressure and adhere to strict deadlines.

& Employment History

Inventory Specialist, Walgreens . Acworth, GA.

Mar. 2024 - Present

+ Supports pharmacy inventory management activities, including receiving, counting, ordering, and

facilitating returns,

+ Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-

store inventory processes.

+ Validates and ensures accuracy of planograms.

Shift Lead, Walgreens . Acworth, GA

Sep. 2017 - Present

+ Responsible for opening the store’s back door for deliveries

+ Perform customer refunds, order voids, and product returns, and cash drops to the safe, and make

change available to cash registers as requested

+ Model and deliver a very distinctive customer experience

+ Establish clear communication with other store staff, including pharmacists, pharmacy technicians, and

other supervisors

Assistant Manager, McDonald's. Acworth, Ga

Jan. 2006 - Sep. 2017

+ Lead and motivate a team of employees to ensure customer satisfaction, quality service, and

operational excellence

+ Ensure compliance with all company policies and procedures, including safety and security standards

+ Monitor daily operations, ensuring that the restaurant is running efficiently and effectively

+ Assist in training new staff members on proper food handling techniques, customer service skills, and

other job-related tasks

+ Manage inventory levels and order supplies as needed

+ Oversee cash management processes, such as deposits, withdrawals, and reconciliations

+ Develop strategies to increase sales and profitability

+ Handle customer complaints and inquiries in a professional manner

+ Maintain accurate records of employee performance and attendance

+ Monitor labor costs and adjust staffing levels accordingly

+ Create weekly schedules for staff members

+ Participate in local marketing initiatives to promote the restaurant

Education

DeVry University

Medical billing and coding, Healthcare, Present

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