Administrative Assistant Customer Service

Address – **** s Oliver Dr Florence S.C *****

Contact - *****************@*****.*** 843-***-****

CAREER OBJECTIVE

Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization. Driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization.

Proficiencies: MS Excel; MS Word; MS PowerPoint

Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Decision- making skills; Problem solving skills; Time management skills; Attention to detail

Honors/Awards: Ultimate Medical Academy Dean's List Ultimate Medical Academy Honor Roll Alpha Beta Kappa Honor Society Ultimate Medical Academy Ambassador

QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EXPERIENCE

AllWays Home Care– Florence, SC

Home Health Aide

Assist family members in caring for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping

Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

Maintain accurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staff

Monitor patient condition by accurately attaining and documenting patient vital signs, observing physical and mental status, participation in exercise as well as nutritional ingestion and waste excretion

Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets

Provide patients and families with highest level of customer care including emotional support and when needed offered instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Provide physical assistance to patients as needed

Support patients by providing personal services, such as, bathing, dressing, and grooming assistance, utilize appropriate opportunities to encourage self care by demonstrating and supporting use of walking aids, special utensils to eat, special techniques as well as equipment for personal hygiene Mcloed Hospice - Florence,SC

HOME HEALTH Aide

Assist family members in caring for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

Maintain accurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staff Monitor patient condition by accurately attaining and documenting patient vital signs, observing physical and mental status, participation in exercise as well as nutritional ingestion and waste excretion Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets Provide patients and families with highest level of customer care including emotional support and when needed offered instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Provide physical assistance to patients as needed Support patients by providing personal services, such as, bathing, dressing, and grooming assistance, utilize appropriate opportunities to encourage self care by demonstrating and supporting use of walking aids, special utensils to eat, special techniques as well as equipment for personal hygiene CERTIFICATIONS

CPR – Kingstree, SC and Florence,SC

CPR

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022 Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program. VOLUNTEER WORK

N/A– kingstree, SC

01/2022-08/2022

N/a

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