Property Manager On-Site
Resume:
TONYA
STONE
*************@*****.***
Lakeside AZ 85929
Bold Profile
Driven Property Manager with a proven track record at Vim Residential Management, adept in property inspections and rent collection, enhanced tenant satisfaction, and occupancy rates. Leveraging strong interpersonal abilities and a customer service-focused approach, successfully optimized property financial performance and fostered positive tenant relationships. Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision- makers for various needs.
PROFESSIONAL SUMMARY
Vim Residential Management - Property Manager
Show Low, AZ And Lake • 06/2018 - 08/2024
WORK HISTORY
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
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Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
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Completed final move-out walk-throughs with tenants to identify required repairs.
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Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
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Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
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Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
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Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
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Followed up on delinquent tenants and coordinated collection procedures.
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Maintained original leases and renewal documents in digital and hardcopy format for property management office.
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Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
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Introduced prospective tenants to types of units available and performed tours of premises.
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Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
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Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
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Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
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Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
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SKILLS
• Property Management
• Payment Collection
• Property Inspections
• Customer service-focused
• Rent collection
• Interpersonal abilities
Tempe High
Tempe, AZ • 05/1982
High School Diploma
EDUCATION
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
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Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
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• Coordinated with legal counsel to resolve tenant disputes. Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
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Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
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Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
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Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
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Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
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Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
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Fostered positive relationships with tenants and property owners, leading to high retention rates.
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Improved community engagement by organizing tenant appreciation events and feedback sessions.
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Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
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Conducted regular property inspections to preemptively identify and address maintenance needs.
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Enhanced security measures, significantly reducing incidents on property premises.
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Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
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Coordinated with legal counsel to handle eviction processes smoothly and professionally.
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Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
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Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
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Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
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Streamlined rent collection processes, significantly reducing late payments.
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Collected and maintained careful records of rental payments and payment dates.
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Conducted regular inspections of both interior and exterior of properties for damage.
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Kept properties in compliance with local, state, and federal regulations.
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Communicated effectively with owners, residents, and on-site associates.
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Implemented and enforced policies and procedures to maintain properties to highest standards.
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Delivered emergency 24-hour on-call service for tenants on building issues.
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Show Low Senior Center - Prep Cook
Show Low, AZ • 05/2017 - 05/2018
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
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• Responded to Common Area Maintenance (CAM) inquiries. Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
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Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
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Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
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Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
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Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
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Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
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Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
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Reduced food waste by properly storing ingredients and monitoring expiration dates.
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Followed orders from head chef to establish productive and timely preparation of meals.
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Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
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Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
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Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
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Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
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Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
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Stocked inventory efficiently, enabling seamless transition between meal services.
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• Trained and assisted new kitchen staff members.
Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
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Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
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Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
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Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
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Conserved resources by utilizing proper portion control techniques during meal preparation.
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Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
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Sharpened knife skills, resulting in precise cuts and reduced preparation time.
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Reduced ingredient shortages, carefully managing inventory and signaling low stock items.
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Enhanced customer experience by contributing to creation of visually appealing dish presentations.
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Streamlined meal prep process, cutting down food waste significantly.
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Enhanced kitchen efficiency by preparing ingredients ahead of busy shifts.
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Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
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Played key role in special events catering, ensuring high-quality food production under pressure.
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Facilitated collaborative kitchen environment by supporting chefs with ad-hoc tasks during peak hours.
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Accelerated dish preparation times, allowing for smoother kitchen operation.
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Fostered positive team atmosphere, aiding in training of new kitchen staff.
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Maintained sharp and functional kitchen tools, directly impacting quality and speed of food preparation.
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Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
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Ensured consistent food quality by strictly following recipes and presentation standards.
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Supported waste reduction initiatives, creatively repurposing leftover ingredients.
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Improved customer satisfaction with timely preparation of ingredients, speeding up overall service time.
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Minimized cross-contamination risks by diligently organizing food storage and prep areas.
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Optimized food prep sequence, significantly reducing customer wait times.
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Supported team to meet strict health and safety standards, resulting in zero violations during tenure.
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Kept kitchen clean and organized by performing daily maintenance tasks.
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• Maintained food safety and sanitation standards. Measured, weighed, and mixed appropriate ingredients according to recipe directions.
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Followed strict standards for food handling and safety, minimizing risks to customers.
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Measured and mixed ingredients according to precise recipes for best results.
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Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
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• Coordinated checklists to keep kitchen clean, stocked and sanitary.
• Managed opening and closing shift kitchen tasks. Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
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• Monitored food quality and presentation to maintain high standards. Prepared and served various food items in fast-paced [Type] environment.
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Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
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Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
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• Trained and supervised cooking staff to expertly meet daily needs. Adjusted recipes based on ingredient availability or customer request.
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• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Suggested actionable improvements to streamline training procedures.
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• Planned menus for different events, seasons and customer requests.
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