Retail Sales Medical Office Fulfilment Customer Service
Resume:
DEBORAH TOPPINS
**** ********** *****, *********, ***** 76014
********@*******.***
OBJECTIVE
Motivated professional with management, retail sales and administrative support experience seeking an administrative position.
EDUCATION
Associate of Applied Science in Medical Office Management 11/2015
Kaplan University
Cumulative GPA 3.99
Awarded Presidents’ List Honors for Academic Achievement Multiple Terms
Joined The National Society of Collegiate Scholars
Member of Alpha Beta Kappa Honor Society
PROFESSIONAL EXPERIENCE
JB Conversions LLC, Fulfilment Manager, Arlington, Texas 04/2020- 09/2024
Create and implement employee policies and procedures.
Analyze daily priorities and needs to achieve the most production.
Order fulfillment includes picking, packing and shipping online orders.
Organize product and shipping materials throughout the fulfillment center.
Manage employee schedules.
Hardlines Expert 12/2017- 04/2020
Target, Arlington, Texas
Assist guests in locating merchandise throughout the store.
Push and back stock daily freight shipments.
Perform daily inventory audits and pulls to fill the floor.
Set and maintain monthly sales planners.
Cashier during peak hours.
Lead Toddler Teacher
Childcare Network Incorporated, Arlington, Texas 12/2016 – 12/2017
Administer the High Reach curriculum to children between ages one and two.
Transport school age children to and from their public school.
Maintain state regulations on childcare food program and cleanliness.
Communicate with parents on children's daily activities and behavior.
Collaborate with peers and supervisors to create a nurturing environment.
Childcare Attendant
Dottie Lynn Recreation Center, Arlington, Texas 08/2016 – 12/2016
Ensured children had a safe and educational experience while parents were participating in activities.
Created clean and playful space for children.
Communicated with parents on the children's daily experience.
Extern
Green Oaks Senior Care Center, Arlington, Texas 08/2015 – 10/2015
Completed 90 hours assisting in the Medical Records and Central Supply Department
Performed weekly supply orders while staying in specific budgets.
Maintained patient medical records with up-to-date physician orders and assured accuracy.
Communicated with residents and nurses to ensure any special needs are met in a caring and orderly fashion.
Replenishment Associate 06/2014 – 07/2015
Michaels, Arlington, Texas
Directed customers in locating merchandise and customer service needs.
Assisted in the weekly unloading of store shipments.
Ensured the sales floor was stocked with merchandising techniques.
Fulfilling resets with the use of plan-o-grams.
Sales Associate/Engraver 11/2012 – 10/2013
Things Remembered, Arlington, Texas
Assisted customers with gift ideas for special occasions and holidays.
Prepared and made bank deposits.
Processed shipments in a timely manner.
Engraved messages on the customers’ merchandise using electric engravers.
Overnight Cashier/Photo Specialist 03/2010 – 07/2012
Walgreens, Arlington, Texas
Assisted customers in an efficient and friendly manner.
Processed photo orders brought into the store or sent via web.
Stocked front end merchandise
Assisted in unloading truck shipments as needed.
Delivery Coordinator 08/2008 – 05/2009
Bassett Furniture Direct Distribution Center, Coppell, Texas
Assisted customers by scheduling furniture delivery and maintenance appointments.
Routed delivery trucks based on proximity using the MapsCo grid application.
Reinforced customer satisfaction by ensuring efficient delivery.
Promoted warranty protection plan to consumers.
Assistant Manager 10/2001 – 08/2006
Pier 1 Imports, Irving, Texas
Supervised and mentored employees in ensure that they met sales objectives.
Worked several opening and closing shifts to ensure proper procedures were in place.
Prepared, recorded and made daily bank deposits.
Oversaw daily and monthly sales audits to ensure there were no overages/shortages.
Developed and maintained weekly associate schedules.
VOLUNTEER EXPERIENCE
Texas Scottish Rite Hospital for Children, Dallas, Texas
Admit patients, perform data entry, fill pharmacy prescriptions, and transcribe physician's notes.
COMPUTER SKILLS
Microsoft Office: Word and Excel
Myriad
Windows
Shipstation
MapsCo
Shopify
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