Customer Service Data Entry

Takima Ousley

Jacksonville, NC *****

******.********@*****.***

910-***-****

Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering years of service-focused experience. Work Experience

CSR - Customer Service Representative

Blue Cross Blue Shield-Jacksonville, NC

October 2023 to May 2024

Respond to customer requests via phone, email, or chat. We also provided product information, answer health care questions, and help customers solve problems. Resolve customer complaints, process orders, and escalate issues to the appropriate department or manager.

Customer Service Sales Manager

Alorica-Jacksonville, NC

July 2020 to April 2023

Responsible for the day-to-day operations of a company's customer service department and for ensuring that customers are satisfied.

Overseeing customer service representatives and ensuring they are well-trained Setting goals for the team and monitoring progress Helping to develop and implement customer service policies Answering customer questions, resolving problems, and addressing customer "pain points" Developing strategies to improve customer satisfaction and retention Coordinating with other departments.

Pharmacy Data Entry Technician

ResultsCX

November 2015 to March 2018

• Provided Tier 1 IT support to non-technical internal users through desk side support services.

• Documented support interactions for future reference and data entry.

• Activated accounts for clients interested in new services.

• Assisted with updating technical support best practices for use by the team. Education

High School Diploma

Pike County High School

August 2000 to May 2006

Skills

• Technical support

• Computer skills

• Presentation skills

• Cash register

• Organizational skills.

• Help desk

• POS

• Research

• Data Entry

• Time Management

• Mentoring

• Communication skills

• Sales

• Customer service

• Filing and Scheduling

• IT support

• Office Management

• ERP systems

• Cold calling

• Google Ads

• QuickBooks

• Social Media Management

• Front desk

• Google Analytics

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