Customer Service/Care

JENEIVE TROXLER

East Hartford, CT *****

860-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Knowledgeable in Microsoft Word,

Microsoft Office.

Proficiency in Outlook, Teams, and

various systems used to determine

eligibility

Documentation and Paperwork

Effective Communication Skills

Telephone Etiquette

Applicant Engagement

Data Entry

Appointment Scheduling

Interviewing

Documentation and Reporting

Referral Coordination

Program Knowledge

WORK HISTORY

04/2013 to Current Eligibility Specialist

State Of Connecticut Dept Of Social Services – Manchester, CT Resolved discrepancies with client applications to verify eligibility. Communicated with people from various cultures and backgrounds on application process.

Processed and certified documents for accuracy and compliance with government regulations.

Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Completed data entry into the appropriate computer systems. Interviewed applicants and explained scope of different available benefits. Scheduled appointments with applicants to gather information and explain benefits processes.

Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Used various computer systems to verify client's information for accuracy. 02/2007 to 04/2013 Eligibility Worker

State Of Connecticut, Department Of Social Services – Hartford, CT Interviewed applicants and explained scope of different available benefits. Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Scheduled appointments with applicants to gather information and explain benefits processes.

Managed processing of financial assistance and food stamp benefits applications. Devised and implemented strategies to streamline eligibility verification processes. Communicated with people from various cultures and backgrounds on application process.

Facilitated information and resource exchanges with external agencies to progress client applications.

Trained staff on current eligibility requirements and policies. Established databases to track, analyze and automate eligibility application processes.

Developed extensive fact-checking and research skills by continuously reviewing different programs and options.

Assisted clients with completion of applications and paperwork. EDUCATION

06/1999 Bachelor of Arts: Social Work

Eastern Connecticut State University - Willimantic, CT

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